+ Design and develop key customer processes to deliver a superior customer experience.+ Define project structures, processes, and establish project management frameworks to ensure that discipline is maintained for successful project completion in accordance with the overall strategy and roadmap.+ Drive and manage improvement projects to current systems and processes.+ Coordinate across multiple teams to ensure effective management and prioritisation of project resources.+ Provide support at different levels of project management including coordinating activities, participating in key discussions.+ Monitor progress of work streams to ensure timelines and milestones are met, outstanding items are closed off, with a timely escalation of potential roadblocks and delays.+ Assist with internal coordination and alignment for regulatory engagements.

Shopee Techzone (main PIC for Vietnam market): + Work closely with Regional and other market PICs to build up and develop Techzone as the key initiative for ELHA cluster. + Collaborate with related teams to create Techzone package to enhance the relationship with brands and get more revenue to Shopee. + Work closely with BI Team to build up a performance tracker to keep updating the data daily.+ Work with Business Development to develop online merchandising and promotion plan to achieve sales targets.+ Produce campaign mechanic / micro-site layout to optimize customer experience and maximize sales potential based on various factors i.e. analyzing and identifying best-selling SKUs (price points, models, colors or styles.+ Work with marketing teams to execute graphics and online marketing plans to drive traffic to store/campaigns week-on-week.+ Plan for 360-degree marketing activities to drive brand awareness and sales performance (i.e. Super Brand Day). PMO all activities and work with multiple stakeholders to deliver a successful campaign+ Analyze past campaign performance and reporting on the current campaign’s. Maintain a comprehensive library of appropriate data: Deals Tracker, Sales Data, Traffic, Conversion Rate etc.

+ Assist Business Development teams with daily activities and execution of BD & Marketing campaigns+ Coordinate with related teams to consolidate information of requirements+ Collaborate with designers and related team to produce online content+ Do pre & post site check when a campaign lives to avoid errors or bad user experience+ Handle urgent cases and working on a shift to control the request accordingly+ Identify loopholes and suggest ideas to improve the process+ Generate new ideas and explore new ways to identify new channels to reach our target buyers

+ Execute team planning in line with company strategy and objectives+ Maintain daily contact with client and managing client’s expectations+ Co-operate with other teams to work on proposals, campaign ideas and deliverables+ Ensure account management records are filed and kept completely and accurately including documents, materials, creative products, project bags, promotions products, samples… + Ensure all correspondences are properly documented and archived in company systems and servers.+ Coordinate schedules and logistics for all necessary weekly, quarterly, yearly meetings, and seminar/workshop as approved planning with both Clients and internal Parties

1. Classroom Management+ Support teachers in class/during the course+ Assist students in class/during the course+ Control and take care of students in class2. Course Administration+ Update students with course progress information+ Prepare students for exams, Cambridge+ Report any incidents or problems to TAO3. Customer Care+ Report students’ progress - results (monthly)Call parent for absent students+ Support in delivering and collecting CSS from parents (K&J)Support in handling requests and complaints+ Support Events (end of course, enrichment, ESOL …)+ Support in re-enrolment tasks when requested

+ Contact with both the client and the internal project team.+ Participate during all phases of the project management process+ Associate project managers schedule and conduct project meetings+ Track completion of project deliverables to ensure quality and integrity of all project-related products