Vy Dinh Email & Phone Number

Brisbane, Queensland, Australia

o Ensured compliance with Responsible Service of Alcohol regulations, verifying customer age and recording incidents in a physical register to promote safe and legal practices.o Managed POS operations, including processing transactions, handling a varied float and balancing the collection and main safe, resulting in 0 unexplained variances.o Delivered excellent customer service through offering product recommendations and information on various types of beverages, leading to an average satisfaction rating of 9/10.o Assessed stock levels via stocktake and stock adjustments due to damages/theft, ensuring correct stock numbers for effective delivery orders and adequately satisfying customer demand for various products.

Sydney, New South Wales, Australia

o Acquired new expertise in both technology and stationery to provide personalised customer service to accurately recommend products, subscriptions and other add-on services, resulting in the 2nd highest customer satisfaction in NSW.o Implemented planograms and visual merchandising techniques to create attractive displays, ensuring shelves were adequately stocked and excess stock was correctly organised, resulting in a visually appealing, safe and well-maintained shop floor.o Utilised strong communication skills, telephone and computer systems efficiently to handle calls, queries and complaints as well as handling member details for subscriptions, warranties and repair bookings, ensuring complete customer satisfaction.o Collaborated with over 70 diverse team members to collectively raise over $5000 for the Make A Difference Appeal, contributing to charities like The Smith Family and The Australian Literacy and Numeracy Foundation, through strategic fundraising initiatives.

Brisbane, Queensland, Australia