Vy Ngo Email & Phone Number

Sunnyvale, California, United States

-Focused on sustaining operations post-ramp- scope includes supply and demand planning, post ramp qualification prioritization, factory logistics, and field issue management.

Sunnyvale, California, United States

-Partnered with organizational leaders in product development process revamps to include reliability deliverables/engagement for phase gate exits -Absorbed a team and technology portfolio for cameras, depth, sensing, and audio, increased scope and engagement of the team by 30% through strategic partnerships, enabling broader functional impact-Identified opportunities for organizational efficiencies, lead technology reliability playbook efforts for the to standardize fundamental work streams, and ensured continuity across all other reliability functional pillars-Developed organizational bootcamps within the technology reliability function as well as across the reliability and FA organization to improve collaboration and technical consistency

Cupertino

-Cultivated distributed teams to deliver a module (display, touch, thermals, sensors, and speakers) to every product within Apple’s portfolio without delay to mass production schedules-Progressed resource planning and management based on priority engagement models which lead to the business funding of 100% of the gap-Developed new grad engineers to managers, mentored multiple managers through their transition into leadership enabling a cultural and technical foundation within the organization

Cupertino, Ca

-Responsible for the reliability of iPhone 5c, 6, and 6 plus display modules displays which contain new industry designs and technologies-Drove design for reliability through FMEAs, component level testing, and failure analysis -Managed international vendor test execution and coordinated data collection, analysis, and reporting for 3 vendors across 6 production sites including lab readiness at 2 additional sites-Developed mechanical tests to recreate failure modes and implement as controls for future projects-Created reliability requirements document to capture test requirements and product specifications-Calculated and presented risk assessments of potential field failures based on field data, Weibull analysis, and user profile distribution data-Collaborated with large cross-functional team of design, process, and operation to establish buy-in for design changes to reliability issues-Mentored junior engineers through iPhone development cycle and assisted in on-boarding senior reliability engineers for iPhone displays

Quality RotationInstruments Pre-Market Rotation- collaborated with R&D Engineers on next generation products to assess the reliability of the new design. Conducted current leakage analysis of developmental circuits. Completed a reliability toolkit to centralize Pre-Market Instruments references, processes, deliverables, tools, test methods, and general reliability principles.Released Product Analysis Lab - participated in analysis of field product returns of devices and leads. Partnered with engineers to understand the investigation process of returned products.Released Product Reliability - Devices: manage field product assessment for CAPA issues, conduct product hold evaluations, and trend field related returns. Conduct risk assessments for changes related to operations, manufacturing, etc. Connects with field representatives to communicate trending data which solidifies market released product messages. Present quarterly updates to field product trends.Pre-Market Device Reliability- Developed FTA and FMEAs for systems and sub-system design changes. Completed mechanical design verification testing for development connector. Designed experiment to compare process factors to design requirements. Transfer design requirements and failure modes to manufacturing controls. Support design history file activities such as Essential Requirements Matrix and Declaration of Conformity.Pan Rotation Project: develop preliminary fatigue test method for development product. Designed study to investigate failure mode resulting in critical harm in-vivo.

-Created Technical File, Essential Requirement Checklist, and Design Verification Protocol in accordance with the Medical Device Directive (MDD) for recertification of occlusion coil product in the European Union-Generated gap analysis on a product to identify validation gaps and resolve as necessary -Developed Test Method Validation Protocols for occlusion coil products to be implemented-Managed internal documents through Product Data management (PDM) system-Trained to 21CFR820- Quality System Regulation- abide by Good Documentation Practices (GDP) and BSC standard operating procedures for design verification and sampling plan selection