Valeria Yakovova Email & Phone Number

Copenhagen Metropolitan Area, Varna

- Spearheaded product development from ideation to launch, ensuring alignment with market needs and company goals.- Collaborated with cross-functional teams to define product vision, roadmap, and growth opportunities.- Analyzed user feedback and performance metrics to guide product enhancements and optimize user satisfaction.- Conducted market research to identify trends and competitive landscape, informing strategic product decisions.

København, Capital Region, Denmark

- Effective Project Planning and Execution: Oversee customer implementation, from the initial kick-off through to go-live.Ensuring smooth onboarding+training of key accounts and maintaining high adoption and satisfaction throughout the client's life cycle- Proactive Problem Solving: Anticipated and mitigated risks, ensuring smooth project progress and successful outcomes.- Customer-Centric Project Leadership: Guided successful product development initiatives by understanding customer needs and fostering strong relationships.- Cross-Functional Collaboration: Collaborated with product managers, developers, and designers to define project scope and align stakeholder perspectives.- Valuable Subject Matter Expertise: Actively participated as an SME, providing critical insights to drive product enhancements and market competitiveness.- Data-Driven Decision Making: Utilized data analysis to identify opportunities for product optimization and drive higher customer satisfaction.- Establish and nurture relationships with key clients, guiding them towards usage and value targets.- Lead proactive interactions (both virtual and in-person) rooted in customer success plans, monitor progress and suggest avenues to bolster ROI- Track and report on key customer performance metrics, both internally within ZeroNorth and externally to client stakeholders.

Varna, Bulgaria

•Execute end-to-end freight contracts, applying the defined contractual terms to optimize the profit of the sea voyage.• Analyze risk factors when moving shipments and use discretionary authority to evaluate and make reactive changes to maximize profit and loss, following through with tracking and directing vessel movements to optimize speed, product quantity, and fuel to maximize voyage results. • Monitor vessels within a region for specific customers with a full grasp of specific customer requirements.• Provide running support to the commercial team on voyage estimates by evaluating cargo quantity, consumptions, and other costs, analyzes voyage data, and provides analysis to improve trade activities.• Ensure all compliance risks are analyzed and acted proactively to avoid.Separately from the daily task, active participant in numerous digitalization and innovation projects.Veson Products (IMOS + Veslink) Super User highlights:• Extensive knowledge of the system from operational, financial and commercial perspective• Active participant in testing, VIP implementations, integration, and training• Creator of multiple Veslink Forms and Voyage instructions integrated in the day to day work• Testing, training, support and best practices for integration

Varna,Bulgaria

• Issue running hires and PFHS (preliminary final hire statements) – successfully negotiating and settling with owners/ charterers;• Evaluating and optimizing voyage costs and in charge of correcting and reflecting revenues and expenses in the voyage PnL after voyage completion; • Closely consulting, monitoring and coordinating the operations of vessels by internally and externally communicating with brokers, agents, vessel operators and credit control functionscompletion;

Varna, Bulgaria

Varna, Bulgaria

Planning, organizing and management of intensive groups of students ( which includes doing statistic research on the local and national marker, making predictions and attracting new clients by organizing public events targeted at specific part of the market and different marketing strategies)Working with clients- making consultations and positioning different products and services of the companyHandling documentation- creating offers, proposals, corporate and regular reports, orders, etc.Planning and organizing events and coursesMaking and presenting presentations on conferences and trainingsConsultative and Team Sales

Bulgaria

I was trained by Dimitar Rusev, head of the chartering department.He taught me:- how manage shipping correspondence- how to build Bill of Landing- the main purposes of the documents, accompanying the ship- how to calculate freightAlso I was introduces to large amount of cases in the Shipping Business and how were the solved.

-Audience targeting-Social media marketing-Graphic design

Professional Qualifying Examinations

Successfully completed: Introduction to Shipping,Legal Principles in Shipping Business, Economics of Sea Transport & International Trade.

Bachelor, Water Transport Management

Activities and Societies: AIESEC

Secondary Education Diploma With 5,99 Out Of 6.00, Mathematics And Computer Science