Senior Business Analyst
CurrentTechnical Account Management and ImplementationAnalyzed key aspects of business to evaluate factors driving results and summarized into presentations• SAAS product (GEP SMART)/ procurement tool implementation and configuration as per clients requirements• Organized weekly cadence and worked collaboratively with team members to design solutions that met client's requirementsAnalyzed customer/ market requirement and conceptualize system solutions while ensuring alignment with Product Strategy/Roadmap• Performed testing's on UAT, prodstaging environment and after successful testing of the product have deployed it to Production• Implemented operational dashboard for client to monitor transaction of documents and its uncertain failures• Have been included on implementing and testing on the reporting side for the clients (which includes Datalake and Insights)Experienced in mapping Business requirements, designing customized solutions with strong analytical skills and ability to diagnose Business processes• Worked on masterdata setup, mapping org entities and rule confirguration• Experienced in analyzing end user requirements driving end to end delivery of the requirement• Trained interns and customer support associates in the EMEA & APAC region, on new product features and capabilitiesAssisted with e-procurement product integration, provide solutions to implement Use Case,provided analysis to ensure performanceand data sanity• Guided the customer through the change management process by managing both internal and external stakeholder expectations