• Informed Users about their escalations/incident’s status at agreed intervals • Take ownership of incidents which cannot be solved immediately by Tier 1 & 2 Analysts• Organize, Conduct Training Sessions and Mentoring for System Analysts • Complete self-directed projects to improve internal performance within the team• Provides excellent Sales Software support and training to our customers• Remote and on-site training of automotive dealership personnel• Working on… Show more • Informed Users about their escalations/incident’s status at agreed intervals • Take ownership of incidents which cannot be solved immediately by Tier 1 & 2 Analysts• Organize, Conduct Training Sessions and Mentoring for System Analysts • Complete self-directed projects to improve internal performance within the team• Provides excellent Sales Software support and training to our customers• Remote and on-site training of automotive dealership personnel• Working on project teams to support other departments and install needs• Write up tickets and investigate issues that arise• Maintain documentations and update as processes change within installs and data transfers• Collaborating with teams inside and outside of client services• Responds to both internal and external support requests in a timely manner• Sales Certified, Service Certified and Accounting Certified Show less

• Spearheaded market research to identify branding opportunities, cement strategies and sustain a loyal customer base. • Learn to overcome objections, close sales, and perform all other steps of the sales process in accordance with company standards. • Perform high-quality, professional, and knowledgeable presentation and demonstration of new/used vehicles. • Researched product's technical specifications and accurately communicated information to the prospective customers… Show more • Spearheaded market research to identify branding opportunities, cement strategies and sustain a loyal customer base. • Learn to overcome objections, close sales, and perform all other steps of the sales process in accordance with company standards. • Perform high-quality, professional, and knowledgeable presentation and demonstration of new/used vehicles. • Researched product's technical specifications and accurately communicated information to the prospective customers. • Approach, greet, and offer assistance or direction to any customer who enters the dealership showroom or sales lot. • Negotiated purchase prices and explained sales, warranty and optional products. • Assist customers in selecting a vehicle by asking questions and listening carefully to their responses. • Report to the Sales Manager regarding objectives, planned activities, reviews, and analyses. • Generated consistent referrals and repeat business by providing exceptionally knowledgeable and friendly service. • Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences. • Resolved customer concerns in a timely manner and to complete satisfaction. Show less

• Worked with clients to assess and meet short- and long-term financial goal. • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs. • Assisted clients in making beneficial and strategic decisions regarding investments, low-cash financing. • Highlighted values and educated clients on Line of Credits and Mortgages. • Provide exceptional customer service… Show more • Worked with clients to assess and meet short- and long-term financial goal. • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs. • Assisted clients in making beneficial and strategic decisions regarding investments, low-cash financing. • Highlighted values and educated clients on Line of Credits and Mortgages. • Provide exceptional customer service to customers while processing their financial transactions in an efficient, accurate, and friendly manner. • Deliver a consistent customer service experience to each customer and contribute to the ongoing improvement of the overall experience. • Recognize and respond to the customer's basic needs and identify opportunities to promote and provide advice on TD products and services, while assisting in the sales referral process. • Understand and applies branch operating policies and procedures, while being knowledgeable and complying with Bank and industry codes of conduct, as well as security laws and regulations. Show less

• Maintained compliance with company policies and procedures for food safety, sanitation and quality. • Tracked food production levels, meal counts and supply costs. • Refilled and rotated items on shelves to maintain well-stocked inventory. • Processed monetary transactions with cash, gift certificates, food stamps, coupons and store credit. • Explained menu options in detail so that customers could make educated decisions on food items. • Resolved escalated customer issues… Show more • Maintained compliance with company policies and procedures for food safety, sanitation and quality. • Tracked food production levels, meal counts and supply costs. • Refilled and rotated items on shelves to maintain well-stocked inventory. • Processed monetary transactions with cash, gift certificates, food stamps, coupons and store credit. • Explained menu options in detail so that customers could make educated decisions on food items. • Resolved escalated customer issues in a timely manner. • Maintain high standards of customer service during high-volume, fast-paced operations. • Controlled labour hours and inventory costs through hands-on management and proactive changes. • Provide proper and correct training to new and current staff. • Motivate and lead others toward the execution of tasks and hitting the targets in the areas of Quality, Service and Cleanliness. • Communicate clearly and positively with crew and management. • Ensuring and following procedures for safe food preparation, assembly, and presentation. Show less

• Calculated quotes and educated potential clients on insurance options. • Recruit, train, and develop agency force and increase business across local area. • Prepared necessary paperwork to process insurance sales and renewals. • Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. • Processed applications, payments, corrections, endorsements and cancellations. • Determined target demographics and devised strategic… Show more • Calculated quotes and educated potential clients on insurance options. • Recruit, train, and develop agency force and increase business across local area. • Prepared necessary paperwork to process insurance sales and renewals. • Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage. • Processed applications, payments, corrections, endorsements and cancellations. • Determined target demographics and devised strategic marketing initiatives to reach target audiences. Show less