As an Associate Account Manager at Sutherland, my role centered on nurturing client relationships in the high-velocity entertainment and digital streaming industry. Our team successfully fostered user engagement through strategic account management and problem-solving, vital in a sector where consumer satisfaction is paramount.Currently pursuing a BBA at Masterji Degree & PG College, I am honing my multitasking skills and business acumen. These competencies are crucial as they enable me to support our clients effectively, ensuring that their experiences are both seamless and gratifying, reflecting my dedication to excellence and continuous improvement in a dynamic business landscape.
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Associate Account ManagementSutherland Nov 2023 - Dec 2023At Sutherland, I served as an Email Customer Support Representative for a major music streaming service. My role involved addressing a wide range of customer queries and issues, including account takeovers, gift card problems, subscription concerns, and billing discrepancies. I consistently ensured that appropriate actions were taken to resolve issues and maintain customer satisfaction. -
Senior AnnotatorImerit Technology Jan 2023 - Aug 2023Visakhapatnam, Andhra Pradesh, IndiaDuring my time at iMerit, I worked in chat support and content checking for popular social media platforms. I was responsible for assisting creators by resolving their issues, answering their queries, and reviewing their profiles to ensure content quality and adherence to guidelines. Later, I contributed to a short project for a leading software company and served as an image annotator on another project, where I meticulously annotated images considering various factors and conditions. These annotations were crucial for the client's machine learning models, particularly in the development of driverless cars. -
Delivery AssociateFlipkart Sep 2022 - Jan 2023Warangal, Telangana, IndiaDuring my time as a delivery associate with Flipkart, I was responsible for picking up allocated packages, scanning labels, and delivering them to customers, including open-box deliveries for high-value items. I also handled return pickups, troubleshooting exchanges, and ensuring the smooth return process by packing and labeling items for return at the fulfillment center. Additionally, I provided product information to customers when required, helping to resolve their concerns. -
Amazon Flex Delivery AssociateAmazon Jan 2019 - Sep 2022Warangal, Telangana, IndiaAt Amazon Flex, I was responsible for scanning, picking up, and delivering packages, including open-box deliveries for high-value items. I also handled return pickups and ensured smooth returns by properly packing and labeling items at the fulfillment center. -
Customer Service AssociateTeleperformance Jul 2021 - May 2022At Teleperformance, I worked as a Customer Support Associate in the voice process for a leading e-commerce platform. My primary responsibilities included handling customer concerns, providing information, and taking necessary actions such as logging complaints, processing returns, and arranging replacements. I focused on delivering a seamless customer experience by efficiently resolving issues and ensuring customer satisfaction.
Vishal Vyas Education Details
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Bachelor Of Business Administration - Bba -
Sr Junior College590/1000 -
Spr School Of Excellence88/100
Frequently Asked Questions about Vishal Vyas
What is Vishal Vyas's role at the current company?
Vishal Vyas's current role is Ex-Associate Account Management at Sutherland | Delivering Optimal User Experiences.
What schools did Vishal Vyas attend?
Vishal Vyas attended Masterji Degree & Pg College - India, Sr Junior College, Spr School Of Excellence.
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