Veronika Yavricheva Email & Phone Number

•Monitoring the shared mailbox and dealing with simple and complex queries •Responsible for the production and distribution of minute notes at service level•Supporting the Head of Service with administrative tasks and scheduling meetings •Assisting in the recruitment process and the induction process for new employees •Producing corporate reports using Microsoft Excel and assisting in the creation of financial forecast documents •Managing diaries and organising team meetings and events • Acting as first point of contact for external providers and investigating finance related queries •Chairing system improvement meetings across services and taking part in the implementation of new processes’

Acquired a Level 3 Diploma in Business Administration and an NVG Award in Youth Work •Delivering System Training using MsTeams to internal and external stakeholders •Taking part in the production of ‘How To’ documents •Minute taking and distribution of documents at service level •Handling incoming and outgoing post •Appointed as the designated lead for Croydon working on the SEN Escalation Project alongside e-Gov in reviewing and improving statutory document forms •Responsible for the sharing of information across systems and upload of documents • Attending corporate meetings and making recommendations alongside councillors recommendations

•Took part in the planning and delivery of the Total Respect Training derived from the national framework for children looked after•Developed public speaking skills and organisational skills

•Working with Frontline representatives to support them in the creation of training materials for newly qualified social workers •In attendance of quarterly consultation focus groups with contributions to Ofsted’s ongoing review of Care Inspections • Taking part in the planning of the Ofsted Participation event held in July 2022