Software Solutions Advisor
Current
Nov 2023 - Present
Who is Veronica Cavener? Overview
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Quick answer
Veronica Cavener is listed as Software Solutions Advisor at CDW, based in Tulsa Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Veronica Cavener.
Veronica Cavener previously worked as Education Account Manager at Microsoft and Education Specialist at Microsoft. Veronica Cavener holds Bachelor'S Degree, Forensic Science from University Of Central Oklahoma.
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CDW
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Profile bio
About Veronica Cavener
Experienced and goal-oriented professional with expertise in technology sales, customer success, andaccount management. I am passionate about assisting individuals, leaders, and teams to meet and surpass their goals. I have strength in creating an inclusive culture with strong communication and teamwork that benefits the entire organization.Consistently exceeds expectations by focusing on the development of people, processes, and tools, with an emphasis on customer satisfaction and a history of success nurturing and developing long-term relationships that center around company solution selling, enabling growth, prosperity, and profitability while meeting client needs.
Listed skills include Leadership, Customer Experience, Team Building, Sales Process, and 43 others.
Current workplace
Veronica Cavener's current company
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11 roles
Veronica Cavener work experience
A career timeline built from the work history available for this profile.
Education Account Manager
Account Manager and trusted advisor for technology solutions and support to 110+ K12 and Higher-Ed organizations across Alabama and Arkansas.Developed and maintained trusting relationships with customers and existing partner vendors, supporting new business.Managed sales pipeline of $3M annually; closing and supporting upsell and true-up opportunities, obtaining 27% YOY.Drove deployment and usage by orchestrating customer success plans with partner collaboration across major EDU/Public Sector partners in the industry.Partnered with both internal Microsoft business partners and external Microsoft Service Provider teams to escalate and remediate technical blockers for clients.
Aug 2022 - Jul 2023
Education Specialist
Advisor for technology solutions and support to 20+ K12 and Higher-Ed schools in Oklahoma and NW Arkansas.Formed long term relationships with customers to provide tailored business solutions and drive recurring revenue.Drove deployment and usage of Microsoft 365 solutions by orchestrating customer adoption plans, training, and discovered upsell opportunities across device and cloud solutions, generating a 15% increase in sales.Proven team player by providing guidance and hosting training sessions with peer groups on new tools for business success.Top 2K Unmanaged SMB-EDU Program Pilot
Apr 2021 - Aug 2022
Customer Success Manager - Modern Work (Temporary Support)
Drove and increased adoption for Microsoft Teams Meetings and Teams Platform across 100+ SMC-C accounts by 10%Worked alongside account managers and account team unit to support upsell revenue goals and consumption goals for all accounts, targeting those with specific white space in major products and services such as Teams, Security, and Azure.
Dec 2020 - Apr 2021
Training Focus Area Lead
Managed team of 6 direct reports, sharing strategy and campaigns from leadership in supporting and achieving business metrics.Led remote operations program transition from retail to remote work for all team members assigned to Hub location.Facilitated training for SMB/EDU/Enterprise accounts; overall training 5K attendees in Microsoft Teams and M365 solutions.Created and delivered training content to help companies drive consumption of Surface and M365 products.
Jul 2020 - Apr 2021
Learning Specialist
Subject matter expert for role, product, and sales and trained full team of 25+ associates and managers.Ensured Microsoft vision is being executed through excellence in sales, merchandising, and customer obsession.Led and welcomed newly hired team members to execute merchandising, sales, and customer service with excellence.
Sep 2014 - Jul 2020
Retail Career Experience: Customer Experience & Operations Manager
Severed as Assistant Manager overseeing Customer Experience and Operation within retail store. Motivated associates to achieve budgeted goals. Supported weekly planogram changes and payroll duties along with keyholder responsibilities for opening and closing store.
Oct 2019 - Mar 2020
Consumer Services Advisor
Troubleshoot and provide timely resolution to all customer software and hardware issues.
Nov 2013 - Sep 2014
Consumer Product Advisor
Help customers discover, enable, and implement high value Microsoft technology solutions and services across a broad range of devices that meet their individual needs and exceed their expectations.
Oct 2013 - Nov 2013
Team Supervisor
Motivate associates to achieve budgeted goals through training and education. Assist customers to purchase supplies through questioning of purpose and use to ensure the product they are looking for is correct for them.
Apr 2013 - Oct 2013
Sales Associate
Customer service sales representative for many departments including office supplies, office equipment and technology, and copy and print services. Handled cash management functions.
May 2011 - Apr 2013
3 education records
Veronica Cavener education
Bachelor'S Degree, Forensic Science
University Of Central Oklahoma
Bachelor'S Degree, Computer Science
University Of Central Oklahoma
High School, High School/Secondary Diplomas And Certificates
Yukon High School
FAQ
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Quick answers generated from the profile data available on this page.
What company does Veronica Cavener work for?
Veronica Cavener works for CDW.
What is Veronica Cavener's role at CDW?
Veronica Cavener is listed as Software Solutions Advisor at CDW.
Where is Veronica Cavener based?
Veronica Cavener is based in Tulsa Metropolitan Area, United States while working with CDW.
What companies has Veronica Cavener worked for?
Veronica Cavener has worked for Cdw, Microsoft, and Staples.
How can I contact Veronica Cavener?
You can use AeroLeads to view verified contact signals for Veronica Cavener at CDW, including work email, phone, and LinkedIn data when available.
What schools did Veronica Cavener attend?
Veronica Cavener holds Bachelor'S Degree, Forensic Science from University Of Central Oklahoma.
What skills is Veronica Cavener known for?
Veronica Cavener is listed with skills including Leadership, Customer Experience, Team Building, Sales Process, Computer Forensics, Sharepoint, Virtual Teams, and Personal Development.
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