Account Manager and trusted advisor for technology solutions and support to 110+ K12 and Higher-Ed organizations across Alabama and Arkansas.Developed and maintained trusting relationships with customers and existing partner vendors, supporting new business.Managed sales pipeline of $3M annually; closing and supporting upsell and true-up opportunities, obtaining 27% YOY.Drove deployment and usage by orchestrating customer success plans with partner collaboration across major EDU/Public Sector partners in the industry.Partnered with both internal Microsoft business partners and external Microsoft Service Provider teams to escalate and remediate technical blockers for clients.

Advisor for technology solutions and support to 20+ K12 and Higher-Ed schools in Oklahoma and NW Arkansas.Formed long term relationships with customers to provide tailored business solutions and drive recurring revenue.Drove deployment and usage of Microsoft 365 solutions by orchestrating customer adoption plans, training, and discovered upsell opportunities across device and cloud solutions, generating a 15% increase in sales.Proven team player by providing guidance and hosting training sessions with peer groups on new tools for business success.Top 2K Unmanaged SMB-EDU Program Pilot

Drove and increased adoption for Microsoft Teams Meetings and Teams Platform across 100+ SMC-C accounts by 10%Worked alongside account managers and account team unit to support upsell revenue goals and consumption goals for all accounts, targeting those with specific white space in major products and services such as Teams, Security, and Azure.

Managed team of 6 direct reports, sharing strategy and campaigns from leadership in supporting and achieving business metrics.Led remote operations program transition from retail to remote work for all team members assigned to Hub location.Facilitated training for SMB/EDU/Enterprise accounts; overall training 5K attendees in Microsoft Teams and M365 solutions.Created and delivered training content to help companies drive consumption of Surface and M365 products.

Subject matter expert for role, product, and sales and trained full team of 25+ associates and managers.Ensured Microsoft vision is being executed through excellence in sales, merchandising, and customer obsession.Led and welcomed newly hired team members to execute merchandising, sales, and customer service with excellence.

Severed as Assistant Manager overseeing Customer Experience and Operation within retail store. Motivated associates to achieve budgeted goals. Supported weekly planogram changes and payroll duties along with keyholder responsibilities for opening and closing store.

Troubleshoot and provide timely resolution to all customer software and hardware issues.

Help customers discover, enable, and implement high value Microsoft technology solutions and services across a broad range of devices that meet their individual needs and exceed their expectations.

Motivate associates to achieve budgeted goals through training and education. Assist customers to purchase supplies through questioning of purpose and use to ensure the product they are looking for is correct for them.

Customer service sales representative for many departments including office supplies, office equipment and technology, and copy and print services. Handled cash management functions.