Large consumer finance business in China, 60.000+ points of sale, 20.000+ office employees in 7 major office locations across China, online business, with a strong drive towards digital business process and self-service via mobile applications, for business and retail client users, running almost exclusively on in-house developed systemsIn charge of IT Operations organization (reporting to country CIO), 150+ team members, the scope of the department:• End-to-end IT operations process ownership, monitoring and event management, Service desk, Event and Incident management, Problem management, Change management, etc.• Application support, Middleware, Databases, physical and virtual server infrastructure, Kubernetes environment• LAN and WAN network, SAN storage, physical datacenter facilities using both on-premises and collocated model• End user computing (back-office users, customer contact center agents, PoS users), Office and collaboration, IT asset management• External suppliers and vendors, cloud service providers• Cost allocation model, budget and cost management

Managing teams responsible for L2 Operational Support for areas of Unix/Linux and SAP Basis:- Interviewing, hiring, goal setting, performance management- Internal customer communication- Internal and external vendors/providers communication- Incident and problem management- Responsible for reaching OLAs- Process design and improvement- Continuous improvement

Building and leading team of Unix/Linux administrators, performing operations support, creation of new processes, standardization and continuous improvement efforts. Execution of Disaster Recovery tests.

IT projects in Unix environment, designing and building solutions, creating documentation.

Unix server support in enterprise HA environment.

Support for Unix CAD hardware and software, storage and backup. Implementation of new requirements.