Vy Ferere Email and Phone Number

People Business Partner supporting Directors to C-Suites in HR, Finance, Legal, Compliance, Pharmacy Operations & Pharmacists, Provider Support, and Customer Support. Part of HRLT. In addition, supporting acquired Pharmacy teams at Pharmaca Integrative PharmacyLeading initiatives and programs in Learning & Development, Employee Engagement, and Culture. Program managed and launched:Manager Leadership Programs Performance Management Cycle (Annual, Mid Year, and Monthly Check-Ins)Learning Management System (Workramp) Talent Assessments and Succession PlanningCareer Pathing Strategy

Managed a high-performing team of five Learning Specialists in US and Canada, Working cross functionally with in Finance, Sales, Operations and Member Experience to oversee the success of L&D in their territories, working with General Managers and Department Leaders to access competency gaps and conduct needs assessmentsCreated from inception two-week Global Onboarding program for Community employees (>2,000). Built onboarding program on LMS platform to include fundamentals from team culture, member experience, sales, and building operationsIntroduced virtual Community Onboarding which provided cost savings of (<$1 million) on travel and stay and built a train the trainer program. Leveraging high- performing Community team members as certified trainers which resulted in an elevated training experience.Partnered with HR and business leaders to improve talent management efforts and provide centered programs for over 2,000 Community department new hires (i.e. onboarding best practices, training delivery, talent reviews & succession planning, etc.)Partnered internally with subject matter experts to develop and scale trainings for managers (e.g. Performance Management, Finance 101, & Interview Skills Training, HR Policy 101)Delivered advancement programs for high performance individuals for Community (Own It!) and Community Service Associates (Success Program). Executed management programs that include discussion tables, feedback and coaching, 1V1 coaching

Managed and developed 20 Community Team Members to reach sales goals and execute on key prioritiesExceeded 100% occupancy of 152,000 sq. ft facility with over 2000 members resulting in $22 million in generated revenue a year and $8 million in profit.Tracked metrics for team’s success, based heavily on overall member experience determined by 98% satisfaction rate on Zendesk with under 5 minute response SLAs.Partnered cross-functionally with Facilities, Maintenance, and Physical Product teams to ensure building is operationally excellent

Streamlined advertisements on Craigslist, Loopnet, and CostarActivated and delivered tenant events to build communityDeveloped partnerships with local businesses to offer discounts for the PCD Membership ProgramManaged all social media - Twitter and Instagram. Curated content and editor for company’s blog pcdnews.comRepresented company at the Hollywood Chamber of Commerce networking events