Vy N. Email & Phone Number

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Greater Seattle Area

• Orchestrated end-to-end management of up to 30 consulting projects per quarter, from initiation to completion, emphasizing process improvement to ensure 100% satisfaction among students and business clients..
• Advanced diversity and inclusion initiatives, markedly increasing engagement among underrepresented groups through effective recruitment and stakeholder collaboration.
• Developed and standardized operational processes for all programs under my management, significantly increasing efficiency and project effectiveness. Utilized Salesforce CRM to streamline project management and enhance.
• Led the Board Fellows program, strategically placing 70+ MBA and MPA students as non-voting board members in 40+ nonprofits annually. This initiative prepares them as next-generation leaders by involving them in.

Greater Seattle Area

• Increased customer satisfaction rates of event planners utilizing 30+ conference rooms by 15%
• Conducted customer survey resulting in a 30% increased satisfaction rate
• Grew communication efficiency between departments & vendors by 30%

Greater Seattle Area

• Implemented procedures to increase department efficiency by 50%
• Decreased file retrieval time by 30% with new filing & database systems

Greater Seattle Area

• Managed financial activities, including billing, accounts receivable, and payrolls. Assisted with accurate, timely month-end reporting, account reconciliation, and processing of cash receipts. Researched, analyzed, and.
• Opened and closed 15+ case files monthly and relayed precedence information to attorneys.
• Utilized time-collection software such as Clio and QuickBooks to reorganize financial reporting hierarchy for accounts and projects.
• Reviewed and resolved 5+ exception reports weekly.
• Acted as the primary contact for all internal cash-management inquiries.

Greater Seattle Area

• Conducted various secretarial duties efficiently in fast-paced legal environment, including correspondence preparation and management. Created pleadings, briefs, and depositions for legal counsel. Leveraged calendar.
• Entered, organized, maintained, and retrieved case information using internal database.
• Prepared and dispersed 20+ expense reports monthly.
• Reorganized database to optimize performance, shortening data retrieval time by 25%.
• Streamlined administrative operations by managing manual file systems appropriately, improving departmental workflow 50%.

Stafford, Texas

• Served as a dual language program curriculum coordinator, successfully carrying out multiple supportive and clerical tasks such as copying, organizing, and filing materials for distribution to students.
• Received Paraprofessional of the Quarter Award in recognition of highly successful performance across all duties.
• Planned and executed lessons for grade 1 and 2 students during teacher absences.
• Tutored students independently or in small groups to maximize learning, elevating academic performance up to 90%.

Vietnam

Provided expert clerical and administrative support to directors. Worked with clients to address issues and resolve complaints.  Innovated client service program, which expanded small-to-medium client base 35% within 5 months. Handled disputes promptly and professionally, improving customer service satisfaction 5% annually. Hired, trained, and.

Master Of Science (M.S.), Applied Business Analytics

Courses: • Business Analytics Foundation • Operations Management: Business Process Fundamentals • Financial Concepts • Quantitative and.

Certificate, Lean Six Sigma Management - Green Belt

Bachelor Of Business Administration - Bba, Human Resources Management/Personnel Administration, General, 3.75

Dean's List of Academic Excellence

Associate Of Arts - Aa, Project Management, 3.8

Dean's List of Academic Excellence

Public Relations/Image Management