Passionate Automobile Service Management Professional with over 13 years of success in managing various functions such as Strategic Planning, Business Growth & Development, Service Delivery, Quality Control, Repair & Maintenance, Client Service & Satisfaction, Queries Management, Presentation Skills, Warranty Management, Troubleshooting, Relationship Building, Operational Excellence, Process Improvement and Team Leadership. Experience in the after sales industry with brands like Toyota, Lexus, Volkswagen, Tata and Maruti SuzukiHere are some of my key responsibilities • Oversee and guide all activities of the Service team.• Ensure the team follows best practices and maintains service level agreements.• Develop problem management and service improvement plans.• Creating and implementing marketing plans and controlling costs And I have a strong record of achievement that includes • Awarded best-performing branch based on Quality during the 2nd quarter year 2022• Achieved branch ever highest revenue in August 2022.• Attained National level No. 2 position in the Customer Experience Management Survey in Customer Satisfaction in July 2022.• Achieved the branch's highest business during the year 2016.