• Managed a team of 12 high skilled consultants focused on a large scale implementation of highly customized voice care configuration for a leading bank in India• Collaborated with cross-functional teams to meet project delivery timelines• Mentored consultants during the entire project life cycle and resulted in growing 3 consultants to the next level• Conducted all managerial duties like capacity planning, utilization, and time-card approvals, performance tracking, annual merit reviews, etc

• Involved in the diversification of service offerings and collaborated to build service packages• Responsible for business development and services pre-sales of Social Media Services across the USA & APJ region• Optimize project cost by developing and implementing operational efficiencies by automation through rule engine and Sprinklr AI• Contributed towards recurring business of $2.5+ millions from a legacy customer from past 8 years• Project delivery based on customer KPI metrics and maintaining a high customer satisfaction score of 8.5+• Ongoing coaching and mentorship of team members to up-skill the development of the team• Involved in resource hiring and skill mapping based on project requirements• Working with internal Regional Service Directors, Success Managers, Sales, and Engagement Managers to drive commercials and draft SOWs for potential clients

• Leading and directing a team of 25 team members to deliver projects across Technology, Retail, Banking, Financial Services, Sports, CPG verticals• Responsible for successfully planning, evaluating, recommending, and implementing strategies on various channels of social media to meet brand goals in advertising, marketing, and public relations• Setting up of Standard Operating Procurers (SOP) and delivery guidelines for each project by collaborating with client stakeholders• Designed uniform processes and procedures across all the projects to ensure that each client gets the same experience from the onset of contacts• Involved in capacity planning exercise, identifying gaps and resource hiring• Responsible for managing client expectations and ensuring scope alignment through weekly cadence with client POC• Managed and executed a book of service business of $750K with 25 team members• Collaborated with the global team of RSMs, Success, and SDMs to help scope, price, and draft SOWs for potential clients• Involved in scoping project requirements and resource planning. Played a key role in operational, contract activities, project delivery management, and strategic planning across 10+ projects in 5 years• Responsible to respond to RFPs and RFIs for potential business opportunities• Driven to improve operational efficiency to reduce cost and improve the productivity of the team• Evaluate the performance of team members and provide necessary guidance and feedback• Responsible for career development and mentorship of my direct reports• Collaborated with managers to transition 22 projects into Sprinklr after the Pluck acquisition

• Key responsibilities included daily moderation and monitoring inbound social media content for a top US Client.• Identify/Escalate consumer service concerns, brand response worthy content, sensitive/ inappropriate content on appropriate social channels like Facebook, Twitter, Instagram, YouTube, Google+, Forums, Blogs, etc• Deliver as per the guidelines for special social campaigns, crisis management, social customer care • Monitor social space for brand-related trends, topics, and conversations about products, services, enterprises, campaigns, competition• Maintained an SLA compliance of +95% with less than 5% quality error rate• Appointed as a shift lead in April 2013 and led a team of 4 - 5 Community Managers• Prepared weekly and monthly reports highlighting various insights of client’s online engagement activity and identifying trends• Built a performance tracker/report for my shift and reported it to my manager weekly

Leading event planning initiatives, costing and Execution of over 20 events.• Key team player in brainstorming and implementing event plans and concepts• Led event planning initiatives, managed costing, and executed over 20 events• Ensured to deliver all projects with 40% profit margins• Handled budgeting and invoicing• Vendor management & logistics management• Managing branding and communication for the event• Obtaining appropriate permissions for the event• Event production, operations, and execution of the events• Creation of post-event reports.Project undertaken –• Celebrating Cognizant 2011 - More than 4000 employees were engaged in Sports & Cultural Activities.• Nike Cup 2012 – Cricket Tournament held at Mumbai & Delhi having About 564 Teams.• Nike Lounge at Standard Chartered Mumbai Marathon 2012 & TCS World 10K RUN 2011, Bangalore• Nike 4K Run at Mumbai• Nokia Champions League 2011 – Brand activation & merchandise Distribution to More than 20,000 spectators. • Nike Stadium Attack 2011 - Merchandise Distribution and Launch of new Indian Cricket Jersey by having life size Indian Jersey.• Bosch Rexroth – Sales Conference 2012• Bosch Excellence Awards - 2011

Managed the Hospitality Lounge for the ICC Guest at Chinnaswami Cricket Stadium, Bangalore, India• In-charge of the Hospitality arrangements for the ICC Guests during the matches played in Bangalore.• Key Responsibility Includes Coordination between ICC Officials, Service providers and Vendors.

• Key Role in Event Planning and executions of events in Mysore.• Generate sponsors and partners for events.• Business Development