Vytas Ankaitis

Vytas Ankaitis Email and Phone Number

Customer Success | Customer Experience | Change Management | Process Improvement | AI @ Butlr
Vytas Ankaitis's Location
Los Gatos, California, United States, United States
Vytas Ankaitis's Contact Details
About Vytas Ankaitis

Business Leader with over 15 years of experience working in small startups and larger companies. I love to delight and retain customers. 8+ years managing teams. 9+ years in smaller growth companies. Deep experience in B2B SaaS, Customer Success, Customer Experience, Voice of the Customer & NPS. Digital to high-touch CSM engagement models, process documentation, journey mapping, team building. Strong focus on strategy, standardization, problem solving, and continuous improvement.Areas of Expertise:- Customer Success, CX, & Retention - Cloud Computing (SaaS and NaaS) & Enterprise Software- Operations: Customer Success, & CX- Delivery Services Development & Innovation (Self-Serve to High Touch)- Project / Program Management- Data & Metrics Focus- Team Structure & Resource Evaluation and Alignment- Business Process Documentation & Improvements (I enjoy this!) - NPS Methodology, Journey Mapping, and Closed-Loop Feedback- Hiring Talent & Mentoring

Vytas Ankaitis's Current Company Details
Butlr

Butlr

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Customer Success | Customer Experience | Change Management | Process Improvement | AI
Vytas Ankaitis Work Experience Details
  • Butlr
    Customer Success
    Butlr Apr 2023 - Present
    Burlingame, Ca, Us
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  • Hewlett Packard Enterprise
    Customer Success Lead, Center Of Excellence
    Hewlett Packard Enterprise Oct 2022 - Present
    Houston, Texas, Us
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  • Silver Peak
    Sr. Strategic Customer Success Manager
    Silver Peak Jan 2020 - Jan 2022
    Pre-IPO startup acquired by HPE (roles overlapped)
  • Adobe
    Sr. Customer Success Manager
    Adobe Jan 2017 - Oct 2019
    San Jose, Ca, Us
    Lead a team that helped grow Adobe’s Genuine Program from $6M to $51M between 2017 and 2019. Owned the Customer Experience and strategy and for Adobe’s Genuine Software program.
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  • Ebay
    Sr Manager, Customer Experience And Customer Success
    Ebay Jul 2009 - Oct 2015
    San Jose, Ca, Us
    Built from scratch eBay's Global Customer Experience and Success Program focused on making Buyer and Sellers more successful using eBay's marketplace platform.
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  • Satmetrix
    Customer Success And Professional Services
    Satmetrix 2006 - Jul 2009
    Worked as a CSM and Interim DirectorCustomer Success and Professional Services responsibility (Onboarding to Renewals). Relationship management, consultative sales, up-sell/cross sell, and implementation and enhancing Voice of the Customer and NPS SaaS software solutions for top tier companies.
  • Survey.Com
    Lead - Account Manager
    Survey.Com 2005 - 2006
    Boston, Massachusetts, Us
    Consultative sales and services for select top accounts. Focus on relationship building, ROI, and identifying upsell opportunities for user based research studies.
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  • Santa Clara University
    Director Of Donor Relations
    Santa Clara University 2002 - 2005
    Santa Clara, Ca, Us
    Managed a team responsible for campaign donations and appropriate recognition.
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  • Telcontar
    Professional Services Manager
    Telcontar 2001 - 2002
    Small startup providing location-based servicesManaged client relationships and roll-out of product solutions. Lead a technical team dedicated to successful product and service implementation.
  • Nuance Communications
    Customer Success And Account Manager
    Nuance Communications 1999 - 2001
    Burlington, Ma, Us
    Voice Recognition Solutions Startup CompanyIPO: April 2001
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Vytas Ankaitis Skills

Net Promoter Score Customer Experience Customer Insight Analytics Brand Loyalty Voice Of The Customer Program Management Cross Functional Team Leadership Strategy Crm Management Quantitative Research Product Management Business Strategy Customer Loyalty Closing The Loop Text Analytics Vendor Management Strategic Planning Market Research Research Microsoft Office Microsoft Excel Project Management Lean Six Sigma Statistics Data Analysis Competitive Analysis Marketing Strategy User Experience Qualitative Research User Research

Vytas Ankaitis Education Details

  • Santa Clara University
    Santa Clara University
    Bachelor Of Science - Bs
  • Santa Clara University
    Santa Clara University
    Busines

Frequently Asked Questions about Vytas Ankaitis

What company does Vytas Ankaitis work for?

Vytas Ankaitis works for Butlr

What is Vytas Ankaitis's role at the current company?

Vytas Ankaitis's current role is Customer Success | Customer Experience | Change Management | Process Improvement | AI.

What is Vytas Ankaitis's email address?

Vytas Ankaitis's email address is va****@****eak.com

What is Vytas Ankaitis's direct phone number?

Vytas Ankaitis's direct phone number is +140837*****

What schools did Vytas Ankaitis attend?

Vytas Ankaitis attended Santa Clara University, Santa Clara University.

What skills is Vytas Ankaitis known for?

Vytas Ankaitis has skills like Net Promoter Score, Customer Experience, Customer Insight, Analytics, Brand Loyalty, Voice Of The Customer, Program Management, Cross Functional Team Leadership, Strategy, Crm, Management, Quantitative Research.

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