I am responsible for the proactive maintenance of key accounts within the Data Communications marketplace in Western Canada.Along with developing the Data Communications specialty group's competitive advantage by enhancing supplier relationships alongside enhancing application knowledge, I am also accountable for the management of over 25 product lines related to Data Communications and Networking technologies.I expand product sales to new and existing customers by identifying product… Show more I am responsible for the proactive maintenance of key accounts within the Data Communications marketplace in Western Canada.Along with developing the Data Communications specialty group's competitive advantage by enhancing supplier relationships alongside enhancing application knowledge, I am also accountable for the management of over 25 product lines related to Data Communications and Networking technologies.I expand product sales to new and existing customers by identifying product gaps and creating solutions for line conversion. I am responsible for the negotiation of product margins with suppliers to assist customers/clients in their sales growth and opportunities. Show less

While at Globalstar, I held a Senior Sales position and oversaw business management responsibilities including product/subscription/service sales, marketing and overall territory ownership. I was also accountable for various budgets, revenue and quarterly target achievement. • Steered all aspects of sales and customer service management, overseeing the development and performance of sales initiatives within assigned market to achieve budget and profit objectives• Developed territory… Show more While at Globalstar, I held a Senior Sales position and oversaw business management responsibilities including product/subscription/service sales, marketing and overall territory ownership. I was also accountable for various budgets, revenue and quarterly target achievement. • Steered all aspects of sales and customer service management, overseeing the development and performance of sales initiatives within assigned market to achieve budget and profit objectives• Developed territory by increasing product awareness, sales and revenue. Regularly exceeded quota numbers (3Q2020 – 123%) • Responsible for overseeing 70 customers with 350+ locations in region • Lead for region specific marketing programs for both channel and wholesale partners. Served as liaison with cross-functional departments• Business Development: designed business development concepts and saw through to sustained status• Customer Acquisition: oversaw prospect clients and managed relationships• Sales Force/ Microsoft Dynamics (CRM) and Best Practice Development• Key Account and overall Territory Management -> retail, channel, B2B and enterprise/government• Designed strategic and tactical market plans and managed implementation process• Facilitated public relations initiatives including presentations, conferences, and tradeshows Show less

In this management position at Telus, I served as a core team member on new service introduction, cost efficiency and growth/sustainment initiatives. Additionally, I focused on long-term planning, governance, development and implementation cycles. • CHAIRMAN OF THE STRATEGIC REVIEW COUNCIL: a committee made up of technology and operations leaders that governed initiatives through an enterprise gating process; thus ensuring successful implementations • PROGRAM MANAGER: ensured… Show more In this management position at Telus, I served as a core team member on new service introduction, cost efficiency and growth/sustainment initiatives. Additionally, I focused on long-term planning, governance, development and implementation cycles. • CHAIRMAN OF THE STRATEGIC REVIEW COUNCIL: a committee made up of technology and operations leaders that governed initiatives through an enterprise gating process; thus ensuring successful implementations • PROGRAM MANAGER: ensured multiple projects launched within target timeframe, cost and quality metrics developed with upstream and downstream partners • Developed program view and instituted continuous improvement by gathering qualitative and quantitative data, pinpointing process/system gaps, developing targeted action plans, and implementing those plans while regularly monitoring progress to determine if adjustments/refinements were required • OPERATIONAL READINESS PRIME: ensured programs and services launched as sustainable, saleable and operational offerings. Served as liaison between Customer Facing Business Units and technology divisions – driving functional service requirements, business realities and technical possibilities to move initiatives from concept through to commercial launch stages Show less

While working at Bell, I led teams that developed, maintained and improved a new communications business in BC. In this position, I oversaw the design, engineering, analysis and optimization teams and the yearly capital build budget. I was a vital sales team member who secured large corporate and municipal accounts from incumbent. • Supported engineering and business initiatives through working with sales and marketing to establish the need for a customer focus in network development… Show more While working at Bell, I led teams that developed, maintained and improved a new communications business in BC. In this position, I oversaw the design, engineering, analysis and optimization teams and the yearly capital build budget. I was a vital sales team member who secured large corporate and municipal accounts from incumbent. • Supported engineering and business initiatives through working with sales and marketing to establish the need for a customer focus in network development • Key outcomes included a Monthly Hot Spot process, Network Implementation process, Customer Service Communication process and various Churn reduction strategies, which led to an efficient use of CAPEX and OPEX dollars and a better customer-facing network • In eight months, the extended team (engineering, operations, customer care, sales, marketing and distribution) produced a 35% improvement in network performance plus an additional 15% improvement in the next 6 months• Revamped Customer Service communication process to reduce network resolution time by 30% Show less

During my time at Voice Mobility, I led the international sales engineering, sales and customer support teams that established offices in Vancouver, Victoria, New York City, London, and China. I was also responsible for leading Asian, European and American promotional tours to add new companies to the prospect, OEM and SI lists and eventual channel partners and wholesalers. • Instituted Business Process Improvements (BPIs), Sales to Implementation Process, Churn reduction, Customer… Show more During my time at Voice Mobility, I led the international sales engineering, sales and customer support teams that established offices in Vancouver, Victoria, New York City, London, and China. I was also responsible for leading Asian, European and American promotional tours to add new companies to the prospect, OEM and SI lists and eventual channel partners and wholesalers. • Instituted Business Process Improvements (BPIs), Sales to Implementation Process, Churn reduction, Customer Change Requests, Performance Indicators and Optimization Task Force processes.• Created specific career development plans for team members resulting in completion of technical and personal skills with sales and cycle management expertise. Show less

Customer/Network/Account Mgr -> Hired and led a customer management and network build team that exceeded customer expectations in the wholesale carrier arena. Managed wholesale network accounts, whose revenues exceeded $200 Million including long/short term contracts, service level agreements, RFI, RFQ and Special Assembly negotiations.Engineering Technologist -> built, operationalized and improved TELUS' wireless networks; AMPS, TDMA, CDMA, and CDPD