Vy Ha Email & Phone Number

San Antonio, Tx, Us

San Antonio, Texas Metropolitan Area

Conducted comprehensive testing and troubleshooting of proprietary software, identifying issues and presenting detailed findings to enhance system performance and client satisfaction. Utilized Jira and Atlassian for tracking and reporting.Worked closely with customer care, practice support, and Client Delivery teams to analyze, resolve, and document client system issues, using tools like Jira and Jama to ensure alignment and efficiency across teams.Accurately documented defects, tracked resolutions, and delivered detailed status updates, raising risks proactively and maintaining transparent communication with managers and stakeholders.Experienced in software systems configuration, with proficiency in Excel, SAS, SQL, and familiarity with the software development life cycle (SDLC), supported by extensive use of Atlassian tools.Demonstrated ability to distill complex technical language for client understanding, prioritize dynamic workloads, and identify process improvements to enhance operational efficiency.

Boston, Massachusetts, United States

Oversee operations on Etsy, covering platform management, architecture, and data entry tasks, using Google Suite for streamlined efficiency.Develop marketing content social media marketing content, such as blogs, ads, and promotions, that generated over $15,000 in sales revenue.Secure contracts with six international suppliers through informational meetings to guarantee the quality of items, foster rapport, and effectively manage vendors.Inform the targeted audience and prospective buyers about the brand, its services, and achieving over 500 orders and 50,000 online store visits.

Boston, Massachusetts, United States

Administered technical support, handling over 40 daily requests which included addressing application outages, providing support, and assisting internal employees.Ensured seamless experience for onboarding an average of 5 hires weekly by addressing identified imaging issues in KACE and vulnerabilities.Supported more than 100 new hires with equipment setup and technical training, introducing them to our company's software and policies.Collaborated with HR and trainers to create training materials to speed up new hire onboarding.Partnered with System Administrators and Security teams to define project goals and tasks, especially regarding new Single Sign-On (SSO) systems and handling Backup Restore requests.

Quincy, Massachusetts

Led PC Refresh effort to replace over 100 machines using Acronis for PC Imaging and project management Collaborated with Human Resources to produce new hire training manuals within SharepointRigorously maintained team's SLA during on-site visits to medical centers and hospitals by assisting with clinical applications, notating all unresolved issues on-site and reviewing any pending requestsConducted project reviews and evaluations to identify areas for improvement and implement corrective actions within our imaging process

Cambridge, Massachusetts

Working on all services related to data, voice, and video communications and operating systems including Cisco, Cisco Jabber and Cisco WebexPerform administrative tasks with other applications; and desktop support on Windows OS and troubleshooting Office 2010 - 2016Train every new employee (non-technical and technical) to introduce the technologies that will be used for their roles and the installations of all personalized programs requested by their managersInstalling and setting up PCs with integrating account creations, data and hardware migration, laser printers, software and other peripheralsGrant permission access to restricted and non-restricted folders and account configurations using Active DirectoryMaintain Commvault backup and restoring data and hardware/software inventory for any damage computers as well as employee departuresSupporting users with virtual machines, creation of VMs, and troubleshooting using the VMware Vsphere ClientContacting vendors (HP/Dell) for on site and off site issues, as well as ordering hardware supplies through SHI.

Quincy, Massachusetts

Create clear and updated trackers to show the progress of the project and organize per products for clients that were givenWork with other departments to ensure project pieces are completed on schedule such as creating meetings with Engineering, Sales, and Customer ServiceWork with Project Managers and run the role as a project manager that manages over 10 accounts simultaneously with over 800 sitesUsed advanced knowledge of Microsoft Office programs such as Word, Excel, Access, Powerpoint, etcUnderstanding of Granite’s internal systems such as Rocklog, Work Order Management, Credit Tool, and CornerstoneReviewing and running conferences on handed accounts with internal team, with customer and vendorsPlace orders per request from customer based on agreed IT and telecom solutionsDeliver customers results and give consultations based on decision making and or issues

73 Tremont Street

Assist students or faculty staff on what is asked upon at the ITS Service Walkin.Troubleshoot on devices or computers and laptops and upgradeInstall printers and add them onto the devices Connect the WIFI onto the devices and computers that's being askedImaged a computer or laptop and restore them based on the problem. Upgrade them after and make sure they are good to be used.Receive emails and respond them according to the situation, whether it was an incident or a requestMake work reports based on the emails that is sent on to the service desk outlookUse the university's service program to find what it should be assigned to based on the emails and work reports then who it should be sent to assist on the program

Randolph, Ma

Issued organized invoices based on locations and clients Managed an systematic filing systemWrote contracts for new and current companies who decided to collaborateProvided clerical and administrative support to management as requested

South Shore Plaza, Boston Ma

Provided excellent customer service through greeting customers, making merchandise recommendations and attending to any customer needs or questionsKept detailed record of shoe inventory through documenting size and location of shoesEnsured presentable store environment through organizing shoe display and fitting rooms

Newbury Office, Boston, Ma

Responsible for finding locations in the surrounding community to host information sessionsEducated interested individuals on the available wireless products and plansResearched and found solutions to customer technology issues

Bachelor'S Degree, Management Information Systems, General

Activities and Societies: Asian American Association (Secretary) Asian American Association (Vice President) Asian American Association.

High School Diploma, High School Requirements

Activities and Societies: National Honor Society Global Issues Club Model United Nations Volunteering at Marion Manor Recycling.