Vassilis Zagkanas Email & Phone Number

Athens, Attiki, Greece

Athens, Attiki, Greece

Optimizing user experience (UX) for a major Greek telecom client, ensuring a seamless user journey across all digital channels, websites, landing pages, web portals, mobile applications, etc.Leading projects from website & app development to execution, managing stakeholders, budgets and timelines within a comprehensive 360° communication strategy.Advising clients on technical solutions and business strategies, ensuring alignment with their goals.Collaborating closely with the IT team to leverage cutting-edge technologies and ensure GDPR compliance.Managing daily operations with a keen eye for detail, guaranteeing that all project deliverables meet the highest quality standards.Coordinating effectively across teams – technical, strategy, creative, account management – to ensure smooth project execution and successful campaign delivery.Implementing SEO best practices to boost search rankings and visibility.Using Jira and MS Planner for efficient project management.Developing projects using CMS platforms like Drupal and front-end languages (HTML/CSS).Enhancing CRM by improving loyalty programs and email marketing.Key Client:OTE Group of Companies (HTO), a member of Deutsche Telekom Group.Subsidiaries & Projects:COSMOTE:Brand: COSMOTE Chronos, COSMOTE Blue, WORLD PASS by TelekomFixed & Mobile (prepaid, postpaid): COSMOTE ONE, COSMOTE NEO, COSMOKARTACOSMOTE Business: Grow Your Business, Business MarketplaceCOSMOTE TV: Eteros Ego, SuperFans League, 17 KlostesWHAT'S UP & Frog Mobile: WHATSUPIA, YOU MADE BY YOUpayzy by COSMOTE: Launch, payzy cashback, payzy proGERMANOS, OTE Estate, OTE Globe, COSMOTE Insurance, COSMOTE Global Solutions, BOX.

Fais Group, Athens, Greece

Day to day management tasks of the website, using CMS Platform (Magento).Ensuring the website is kept up to date with seasonally relevant products, imagery and banners,new in products, regularly updated category pages.Participating in the decision process for the upcoming promotions and executing the related creative materials.Monitoring products’ performance to ensure products and category pages are optimized efficientlyCreating cart prices rules.Conducting the creation of the newsletters and taking care of the transactional emails.Monitoring the order flow from Magento to ERP (Entersoft).Briefing the marketing team for the creation of digital content.Implementing CRM's loyalty scheme (retail & online).

Greece

(Family business)Undertaking daily administrative tasks to ensure the functionality and coordination of stores’ activities.Communicating and management of customers and suppliers.Ensuring service quality through compliance with company’s standards.Conducting various reports and marketing plans.

Athens

Certification & Compliance Support Team // Retail OperationsCertification & Compliance Support.Detecting inconsistencies/ optimizing team's processes.Reaching out to potential agents/ Providing further guidance.Collecting documents from agencies & Communicating with agencies about documents and applications.Submissions of applications on Hellenic Gaming Commission / VLT's Rollout (OPAP Stores’ Certification).Notification to Hellenic Gaming Commission of Network changes & Handling Hellenic Gaming Commission responses.Prioritizing issues to the appropriate teams.Daily updating of department tool system.Daily & Weekly reporting.

Athens, Attiki, Greece

(Summer job) Supervising groups of children.Using group management skills to engage all children in daily activities.Managing accidents and incidents according to procedures.Performing other job-related duties as assigned.