Victoria Zoccali Email & Phone Number

• In addition to Business Consultant responsibilities:
• Mentor and meet with new hires and coworkers weekly to facilitate onboarding to the company, provide coaching on LMS technology, guide troubleshooting techniques, and foster a positive work environment
• Write content for the Educe Group blog
• Received company award for best client feedback in 2018

• Gather requirements and define and map current processes in order to create business processes for the client based on current best practices
• Analyze and document design specifications for Saba products
• Implement application design by working closely with both the client and Educe team members
• Draft test scripts and execute user acceptance testing
• Act as the liaison between the client and the system implementation team in troubleshooting product issues
• Participate in and conduct end-user training by providing both product knowledge and insight on the client's business processes and solution design

• Supervised and supported daily operations of 6-11 Project Managers and their accounts
• Personally managed translation account for a government organization with an average of $25,000 in projects per month
• Analyzed documents and requirements to create and approve estimates and bid requests for translation and interpretation projects
• Acted as final authority on quality, linguist, and client disputes
• Coordinated resource shortfalls and development priorities
• Compiled weekly and monthly job reports to present to upper management

• Handled all aspects of translation projects from start to finish: analyzed documents and provided estimates to clients; adhered to project/client requirements; managed costs and gross profit margin; assigned tasks; set.
• Personally managed an average of $50,000 in projects per month
• Consistently received “excellent” survey results from clients
• Successful efforts resulted in increase of GPM goals by 5% in two main company accounts
• Primary accounts included private sector clients, federal, state and local government, education systems, and health departments

• Reviewed, organized and processed settlement agreements and database information
• Provided support to attorneys and assisted in development of periodic reports

University Of Maryland

• Promoted and publicized events on campus as well as through social networks
• Developed customer service and people management skills, as well as attention to detail, through work as security personnel at events held at the University of Maryland
• Received Marketing Team Award at Student Entertainment Events Banquet in May 2011

• Worked independently to execute duties in a timely manner as cases need to be handled quickly and thoroughly
• Managed time effectively to balance all tasks assigned
• Reviewed foreclosure cases to issue deficiency notices and orders of NISI
• Developed critical detail analysis while auditing foreclosure cases
• Provided case updates and information to attorneys and court personnel
• Utilized court computer system and technology to organize and scan case files and courtroom sheets, as well as to input case information

• Worked independently to execute duties in a timely manner as cases need to be handled quickly and thoroughly
• Managed time effectively to balance all tasks assigned
• After one month, given additional responsibility to ratify the sale of foreclosure cases
• Reviewed foreclosure cases to issue deficiency notices and orders of NISI
• Trained another intern on the job duties and filled in for receptionist as needed
• Developed critical detail analysis while auditing foreclosure cases

Bachelor Of Science (B.S.) International Business, Bachelor Of Arts (B.A.) Romance Languages

Activities and Societies: Alpha Delta Pi Sorority, Terp Thon, Student Entertainment Events

Education record

Activities and Societies: Community Service ClubMaryland-in-Rome Study Abroad Program