Valerie Ferguson Email & Phone Number

Kingston, Nh, Us

United States

Central Investigations Manager 08/2022 - Present• Accountable for the internal theft program and increased case count by 20% in 2024 over 2023 with a value of $210,000. • Managed and resolved several ORC theft cases working cross functionally with internal executives, Law Enforcement, and court that led to $700,000 prosecutions.• Contributed to the 43% reduction in shrink in 2024 over 2023.… Show more Central Investigations Manager 08/2022 - Present• Accountable for the internal theft program and increased case count by 20% in 2024 over 2023 with a value of $210,000. • Managed and resolved several ORC theft cases working cross functionally with internal executives, Law Enforcement, and court that led to $700,000 prosecutions.• Contributed to the 43% reduction in shrink in 2024 over 2023. • Implemented a case management system to manage workflow and led bi-weekly team calls to improve performance. • Developed and implemented exception-based reporting for the field team whilst coaching them through case resolution and directly initiated 30% of the team’s cases through that reporting.• Created and facilitated the internal theft onboarding as well as ongoing training. Show less

• Resolved more than 300 internal theft cases while in the territory role with an average case value of $3,000.• Identified and managed through critical incidents involving burglaries, OSHA, and workplace violence.• Conducted regular store visits being a subject matter expert in retail operations coaching stores to improve profit. • Innovated exception reporting to identify new trends of risk in the company.• Collaborated with the Director of AP in creating and implementing… Show more • Resolved more than 300 internal theft cases while in the territory role with an average case value of $3,000.• Identified and managed through critical incidents involving burglaries, OSHA, and workplace violence.• Conducted regular store visits being a subject matter expert in retail operations coaching stores to improve profit. • Innovated exception reporting to identify new trends of risk in the company.• Collaborated with the Director of AP in creating and implementing shrink and safety audits that focus on the processes with the best ROI on a store visit. Show less

Greater Boston Area

• Managed Investigations, Loss Prevention, and Safety, in four stores in the high-risk Boston district. • Facilitated the Loss Prevention Associate development program in Boston. • Created a Worker’s Comp Recognition Program which first became a model program for the district and was implemented as a regional program. • Top performing LPM for Internal Theft Resolution in the Boston District while in role. • Increased Somerville External Shoplifting Resolution from 300… Show more • Managed Investigations, Loss Prevention, and Safety, in four stores in the high-risk Boston district. • Facilitated the Loss Prevention Associate development program in Boston. • Created a Worker’s Comp Recognition Program which first became a model program for the district and was implemented as a regional program. • Top performing LPM for Internal Theft Resolution in the Boston District while in role. • Increased Somerville External Shoplifting Resolution from 300 apprehensions to 400 in 2011. • Assisted the DLPM in running inventories for the Boston district. Show less

Greater Boston Area

• Managed Loss Prevention and Safety in three high-risk Boston district stores. • Coordinated and facilitated the Safety Program for the district. Responsibilities included awarding recognition, training, tracking, and communications for the district. • Responsible for assisting DLPM in recruiting, hiring, and On-Boarding for new Loss Prevention Managers. • Regional committee member that piloted new programs and wrote manuals for new Loss Prevention Managers.

Saugus, Ma