- Setting features as features plan and communications plan, coordinate internal resources and work with other teams to prepare all needed materials, including design, vouchers code,…- Do pre & post-site check when a features or event go live to avoid errors or bad user experience.- Ensure smooth and timely execution.- Handle customer’s feedback through issue ticket from Shopee Help center - Improve feature efficiency

- Scheduling the resource to ensure your organization has the resources needed to meet business goals.- Conduct deep analysis on variance of forecast to actuals and recommend schedule changes to meet service level.- Work closely with business partners and their divisional client groups to develop divisional workforce plans, and implement mobility and recruitment strategies.- Drive the business forward and ensure the constantly improving performance metrics and meeting new objectives.- Being prepared for issues to save significant time and money in the long run.- Identify the gaps between your current workers’ competencies and need in the future to reach goals.- Constant evaluation of workers and their performance prevents the business from being surprised by the ever-shifting needs ofthe workforce.- Provide workforce management details surrounding roll-out of projects, plans and initiatives that affect the business and mayaudit certain workforce processes.- Member of the Social Committee: Organize monthly/annual activities, workshops, and minigames for more than 100 workers.Admin task:- Ensure staff information is updated continuously and accurately- Administrate WF

- Strategize and monitor daily activities of customer service operation.- Go into details of each backlog corners to identify root causes of backlog and have proper action plan to find solutions and clear backlog with SLA alignment.- Work with CS team management on customer service.- Communicate with other departments and management to resolve problems and expedite work.- Plan, prepare, and devise work schedules according to workloads to ensure KPIs as required.- Provide coaching and guidance for performance improvement and development to assist in training of customer service associates.- Assist Line Manager in other tasks assigned and perform additional duties where needed.- Keep all proprietary information and provided condidential accounts of the company