Vân Phương Email and Phone Number
Vân Phương is a MKT Features Engagement Operation Executive at Shopee.
-
Marketing Features Engagement OperationShopee Jul 2023 - Present- Setting features as features plan and communications plan, coordinate internal resources and work with other teams to prepare all needed materials, including design, vouchers code,…- Do pre & post-site check when a features or event go live to avoid errors or bad user experience.- Ensure smooth and timely execution.- Handle customer’s feedback through issue ticket from Shopee Help center - Improve feature efficiency -
Workforce ManagementShopee Apr 2021 - Jul 2023Ho Chi Minh City, Vietnam- Scheduling the resource to ensure your organization has the resources needed to meet business goals.- Conduct deep analysis on variance of forecast to actuals and recommend schedule changes to meet service level.- Work closely with business partners and their divisional client groups to develop divisional workforce plans, and implement mobility and recruitment strategies.- Drive the business forward and ensure the constantly improving performance metrics and meeting new objectives.- Being prepared for issues to save significant time and money in the long run.- Identify the gaps between your current workers’ competencies and need in the future to reach goals.- Constant evaluation of workers and their performance prevents the business from being surprised by the ever-shifting needs ofthe workforce.- Provide workforce management details surrounding roll-out of projects, plans and initiatives that affect the business and mayaudit certain workforce processes.- Member of the Social Committee: Organize monthly/annual activities, workshops, and minigames for more than 100 workers.Admin task:- Ensure staff information is updated continuously and accurately- Administrate WF -
Customer Service - Backlog ManagementShopee Apr 2019 - Apr 2021Ho Chi Minh City, Vietnam- Strategize and monitor daily activities of customer service operation.- Go into details of each backlog corners to identify root causes of backlog and have proper action plan to find solutions and clear backlog with SLA alignment.- Work with CS team management on customer service.- Communicate with other departments and management to resolve problems and expedite work.- Plan, prepare, and devise work schedules according to workloads to ensure KPIs as required.- Provide coaching and guidance for performance improvement and development to assist in training of customer service associates.- Assist Line Manager in other tasks assigned and perform additional duties where needed.- Keep all proprietary information and provided condidential accounts of the company
Vân Phương Education Details
-
University Of Economic And LawEconomics
Frequently Asked Questions about Vân Phương
What company does Vân Phương work for?
Vân Phương works for Shopee
What is Vân Phương's role at the current company?
Vân Phương's current role is MKT Features Engagement Operation Executive.
What schools did Vân Phương attend?
Vân Phương attended University Of Economic And Law.
Who are Vân Phương's colleagues?
Vân Phương's colleagues are Chergn Kae Hea, Wu Boyu, Patrícia Santos, Piyanuch Wongassawapaiboon, Jordan Chang, Firman Firdaus, 张晓瑶.
Not the Vân Phương you were looking for?
-
-
Van Phuong
Một Kiến Trúc Sư Có 5 Năm Trong Nghề Với Nền Tảng Vững Chắc Và Gu Thẩm Mỹ Phong Phú Qua Nhiều Công Trình, Với Sự Trung Thực, Kiên Nhẫn Và Tinh Thần Đổi Mới Là Triết Lý Của PhươngHo Chi Minh City, Vietnam -
-
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial