Fourlines is an innovative and eco-responsible collective, with individuals sharing different views and creative angles.. Handle inquiries and requests from customers and address their needs. Build long-term relationships with [clients, customers, partners] from onboarding to advising them throughout their customer lifecycle.. Coordinate with Team and Marketing to ensure customers optimise [product or service] and appropriately debut new products as they relate to client needs.. Stay on top of accounts, making sure they receive services that are within their budget and meet their needs. Meet regularly with other team members to discuss progress and find new ways to improve process /business. Generate progress reports for clients and senior leaders within the organisation

• Manage personal requests (full holiday package, event tickets, restaurants, spas, sport activities, organization of private events, online shopping, etc) of the Board Members and Executive committee only• Manage and reply to clients request • Manage supplier sourcing, negotiation and relationship• Identify the best, most efficient and cost effective proposals• Prepare customised proposals in accordance to customers’ needs• Manage all booking, changes and cancellations• Follow-up requests and communicate efficiently in order to deliver the best service quality• Know client’s preferences and anticipate their requirements• Insure correct and effective invoicing for each request• Be the guarantor of the positive image and level of service delivered by the department• Take part in the improvement of the conciergerie online application and department • Take part in the department quality monitoring• Brainstorm on new ideas and propositions to improve process and services proposed• Work with different team members and departments to ensure that we follow company procedures, values and increase efficiency by being proactive• Weekly team meeting to ensure work load and problem encountered are dealt effectively

• Manage and reply to request received from clients• Prepare customised business proposals in accordance to customers' and partners needs• Liaise with clients and be their contact for anything that they require and need• Update CRM with client’s information and tasks required, etc• Update job calendar and organise resources.• Liaise with suppliers on a timely basis to negociate.

• Manage, coordinate and conduct the sales activities to achieve sales target and profitability target for the Company• Prepare customized business proposals in accordance to customers' needs • Liaise with clients and be their contact for any thing that they require and need• Update CRM with clients information and tasks required, etc • Assist the company owner when needed

• Verify quotes sent to clients with invoices received from suppliers to make sure profit margin are respected and give approval for payment• Liaise with production department when there are discrepancies with pricing • Checked content / information on the website with suppliers information to make sure that the content and pictures are always up to date• Liaise with hoteliers and suppliers to make sure to have the best rates / offers• Update and keep records of staff leaves and liaise with HR department• Prepare roster for staff and make necessary arrangement with all department concerned when needed

• Look after how the hotels are featured in TO brochures, websites and other medias 
• Develop and maintain excellent contacts with local editors, columnists, radio & tv personalities to maximize exposure for the hotel. 
• Liaise with our sales and PR offices regarding promotions and campaigns 
• Coordinate services for events, including logistics, facilities, signage, displays and printing. 
• Negotiate contracts as needed with such service providers and suppliers. 
• Create purchase orders for event related expenses. 
• Review event bills for accuracy and approve for payment. 
• Maintain records of event aspects, including financial details. 
• Liaise with Tour Operators with regards to contract, rates, special offers and any other queries they may have. • Update rates and inventories for Online Travel Agency’s such as Agoda, Expedia, Ebookers and hotels website• Manage, coordinate and conduct the sales activities to achieve sales target and profitability target for the Company 
• Prepare standard and customized business proposals in accordance to customers' needs on timely basis 
• Maintain and develop new and existing customers through superior service and customer satisfaction • Benchmark to compare prices with competitors • Host lunch & dinners • Perform site visits• Visit partners & suppliers on a timely basis• Sales trips – represented company in show case and fairs:Leading Hotels of the World (LHW), show case: Mumbai & New Dehli, IndiaITB Berlin, Berlin, Germany Luxury Travel Mart (LTM), Moscow, Russia

- Looked after web based tour operators’ accounts such as Expedia, lastminute.com,Isla Mauricio, Addicted to Travel and bookmauritius.com.• I negotiated competitive rates with hotels and suppliers, prepared contract andmade changes to rates or content, benchmarking with other competitors.For example for Expedia I made changes on the extranet regarding the rates andinventory (increase or decrease of price / inventory or both).• Help hoteliers and suppliers whenever they need help to handle Expedia extranet.• Processing and updating of rates of hotels and suppliers for our sales manual forinternal use and for our Tour Operators.• Worked on quotations, educational and familiarisation trips.• Verifying invoices and giving approval for payment• More customer oriented on a day to day basis and focusing on our partners’ realneeds thus providing a better understanding and flexibility of our products.• I was also involved in implementing new software TOPAX used in the everydayrunning such as reservation system, automatic pricing (inputting of rates andspecial offers) as well as allocation and help in the development of a business tobusiness interface.

The job comprises of answering queries of our partners (I was handling Havas / Thomas Cook France), working on quotations and some customer care.• Liaising with tour operator regarding their reservation and queries• Liaise with hotel to make sure all booking are confirmed• Propose alternative and solutions in case of any problem