• Planning, preparation and managing Cockpit & Cabin crew roster• Designed Aircraft rotation calculator to assist management in forecasting estimated flying hours as per available workforce thus brining out effective results• Preparation of flight lines as per aircraft rotation• Pre roster requisites including leaves, ground training, simulator, medical, route check, flying hours controlling and layover equalization• Roster planning within the rules & regulations of AIR NAVIGATION ORDER (ANO) • Effective utilization of crew and timely release of roster• Post roster & Dashboard management / Data analysis & validation for forecasting and critical observations• Team management by defining objectives and goals, communication sessions, positive team culture, development of team members, monitoring and performance evaluation• Updating Higher Management with Daily/Weekly and Monthly reports and becoming a bridge among all linked departments.

• Compliance of approved policies and procedures mentioned in Air Navigation Order (ANO)• Ensuring crew compliments as per assigned aircraft• Departmental coordination for smooth operation• Adjustments as per change in aircraft rotation and ensuring timely resolution• Identifying improvements/adjustments required in the current systems used by the team; e.g. crew management system, communication tools, reporting tools• Communication with crew member regarding their flight schedules and further roster amendments.

Answering inbound calls • Outbound calls activity to passengers regarding delay/cancellation of flights • Managing Online tickets, Departmental tickets, Tickets time limit extensions and Seats Inventory.

Responsibilities:Providing services to existing clients in terms of printing and advertising and pitching new clients for business development.Projects & Major Clients:• UNICEF Signboards Project Nationwide• UNICEF Clipboards Polio Campaign Nationwide• 2F2F Karting Branding and Launch• IUCN• UNWOMEN• Pakistan Navy

Responsibilities:• To manage the churn by maximum means of retention tools available through calls.• To handle number Port in requests through calls.• To ensure efficient day-to-day reporting and mails.• To handle customer complaints as supervisor/agent. • To understand & exceed customer expectations in terms of behavior, targets for efficiency, quality and effectiveness keeping in mind individual & team K.P.I.• To welcome new subscribers and activate their SIM’s after defined verification. • To give system training & soft skills training to the new agents during rotation in training department.• Worked as a backup Team Leader.• Worked in Marketing Department on Rotation for 3 months.• Member of Event Management Team.

Worked on the following projects:• Chiropractors (Outbound calls pertaining to making appointments for patients from specialist doctors) (off-shore)• Optimum online (Sales & product offering of the telecom Company) (off-shore)• To up sell mentioned campaigns to the off-shore customers.• To achieve monthly targets.