- Responded promptly to customer inquires via phone and email, as well as repleted with suggestions for the company's numerous products and services that are suitable for customers.- Solved client issues arosen from using the company's various services while coordinating with the appropriate departments.- Managed product and service inquiries with professional attitude toward customers.- Kept track of all communications and resolution, ensured thier happiness, and offered competent thier assistance.- Dealt and followed each call, including updated customer information in the customer service database.- Analyzed key performance indicators, delivered reports, and suggested solutions.