Formerly Transfirst

- Manage the efforts of branch employees in providing a high level of customer service, including management of the rental counter, customer flow, and telephone service. - Use initiative, independent judgement, discretion, and decision-making skills to perform a variety of duties and solve problems.- Develop, plan, and actively participate in branch sales and marketing efforts to increase and improve business.- Train, motivate, and coach employees to increase branch sales by understanding, communicating, and using the 4-step sales process to promote and sell optional protection products, vehicle features and benefits, fuel options and additional equipment. - Manage branch receivables, including negotiating payment plans, collecting difficult accounts receivables, and recommending accounts for referral to collections.- Manage fleet for rentals.- Ensure adherence to deletion policy.- Manage vehicle maintenance and repairs, including preventative maintenance, manufacturers' recalls, breakdowns, and accident damage.