Craig Thomas Email & Phone Number

Hanover, Nh, Us

Hanover, Nh, Us

Seattle, Wa, Us

Led a team of four area managers and 150 associates in the outbound department at dangerous goods Fulfillment Center (FC) BFI9. Planned shift strategy, labor allocation, and costs. Managed process flow, oversaw safety and quality control, and tracked key metrics. Coached and mentored area managers and process assistants. Initiated and implemented large-scale projects to improve site and regional performance.• Redesigned and standardized pack station configurations, reducing new associate learning curve time by 20%.• Increased shift throughput by 14%, exceeding 5% site improvement, by restructuring support roles and aligning cost management incentives at lower management levels.

Arlington, Virginia, Us

Oversaw all training projects and operations for an organization of 1,200 trainees, 90 instructors, and 60 support staff. Managed a 14-person team, set short-term objectives for the organization, and drafted long-term strategies.• Proposed, presented, and implemented changes to a culminating training exercise that were adopted by four partner organizations, improving training quality for over 12,000 trainees annually.• Created new employee onboarding plan and materials, resulting in a 25% decrease to required onboarding time and improved employee satisfaction.

Arlington, Virginia, Us

Second-in-command of an organization consisting of 20 trainers and 5 support staff, responsible for training up to 240 trainees.• Refined team standard operating procedures and record-keeping, achieving perfect scores in safety and logistics evaluations from external agencies for the first time in five years.• Rated by senior leadership as #1 out of 18 junior officers in the organization.

Arlington, Virginia, Us

Managed 13 personnel in four departments and served as the second-in-command of 290 people. Directed procurement, logistical strategies, budget management, and maintenance processes for over $100M in equipment. • Selected from over 1,000 peers and 35 nominees as the Fort Carson Junior Officer of the Year.• Coordinated network structure for an exercise involving four multinational partners and five U.S. organizations, resulting in successful testing and adoption of $76M in network modernization equipment.• Proposed and implemented project that resolved over 200 equipment safety issues, resulting in organization achieving #1 maintenance and safety rating among 35 organizations. • Rated by senior leadership as #1 out of 8 junior officers in the organization.

Arlington, Virginia, Us

Led 20-person team responsible for installing and maintaining network infrastructure. Maintained and accounted for $13M in equipment and the training, well-being, and safety of team.• Designed, emplaced, and oversaw tactical network infrastructure for five major training events, supporting 200 users and achieving the highest network uptime of five participating organizations. • Developed and implemented a team training plan and process flow that improved network establishment time by over 25%, resulting in a perfect score from the organizational assessment program for the first time in 7 years. • Conducted over 20 individual and group financial counselling sessions to help over 150 soldiers improve financial planning.• Rated by senior leadership as #1 out of 3 team leaders in the organization.