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Leading Rev.io's client success initiatives, my focus is on fostering robust relationships and ensuring exceptional service delivery across multiple locations. The organization's cohort net retention has soared beyond 100% under my guidance, a testament to our team's dedication to client satisfaction and strategic growth.My expertise in post-sales processes, retention strategies, and software as a service (SaaS) propels me to continually enhance product adoption and client health scores. These efforts, alongside my role in significant project implementations, elevate the value we deliver, solidifying our commitment to our clients' expansion and success.
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Head Of Client SuccessAdvizorproAtlanta, Ga, Us -
Vice President Of Client SuccessRev.Io Jan 2022 - PresentAtlanta, Georgia, Us• Lead department of multi-location employees, comprised of Tier 1 Service Analysts, Solutions Analysts and Account Managers across 3 business lines• Responsible for +100% cohort net retention and growth across all Rev.io service offerings• Ensure strict adherence to SLAs and professional communication to clients, vendors and internal stakeholders via phone, email, and ticketing platform• Assess business opportunities across our client segments and execute strategies that connect clients and help them grow• Influence future lifetime value through higher product adoption, client satisfaction and health scores• Serve as a point of escalation for clients and provide direction for issue resolution• Experience creating and building teams with supporting KPIs/documentation/run-books• Responsible for departmental budgeting, forecasting and results, reporting to CEO and Investor Board -
Vice President Of Onboarding (Implementations)Rev.Io Oct 2019 - Jan 2022Atlanta, Georgia, Us• Lead department comprised of Project Managers, Solution Consultants, and Data Engineers• Establish and expand relationship with executive stakeholders on client side throughout project life cycle to ensure alignment and enhance experience • Constant focus on decreasing duration of implementations while simultaneously increasing quality • Manage largest department in the organization consisting of over 25 individuals • Increased Annual Recurring Revenue (ARR) implemented by 165% YoY during first year in role• Oversaw implementation of largest project in company history• Experience creating and building teams with supporting KPIs/documentation/run-books • Consistent alignment with VPs across other departments ensuring productive collaboration• Responsible for departmental budgeting, forecasting and results, reporting to CEO and Investor Board
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Director Of OnboardingRev.Io Mar 2018 - Oct 2019Atlanta, Georgia, Us
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Onboard Team Lead - Professional ServicesEvestment, A Part Of Nasdaq Dec 2017 - Mar 2018Atlanta, Georgia, Us• Manage team of onboard specialists charged with client implementation and success of key client accounts• Establish impactful relationships with clients to drive renewal and upsell opportunities, including eVestment's largest, Enterprise accounts• Essential piece of eVestment's consistently greater than 100% annual net revenue retention and industry leading NPS scores• Utilize business intelligence data to engage high risk accounts and identify growth opportunities• Consult clients with strategic projects accomplished through use of eVestment products• Schedule and conduct onsite client meetings to continuously highlight eVestment's value -
Implementation Team Lead - Account ManagementEvestment, A Part Of Nasdaq Jan 2015 - Dec 2017Atlanta, Georgia, Us• Serve as central resource for implementation and client success• Essential piece of eVestment's consistently greater than 100% annual net revenue retention and industry leading NPS scores• Manage new client subscriptions to ensure adoption and renewal across all product lines• Establish impactful relationships with clients to drive renewal and upsell opportunities• Utilize business intelligence data to identify and engage at risk clients• Consult clients with strategic projects accomplished through use of eVestment products• Lead successful execution of all project-based assignments• Schedule and conduct onsite client meetings and training with a variety of client types• Successfully identify, navigate, and resolve complex client issues• Prioritize and manage multiple projects simultaneously, varying in difficulty
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Analyst - Client ServiceEvestment, A Part Of Nasdaq Feb 2013 - Jan 2015Atlanta, Georgia, Us• Review and analyze institutional investment manager information submitted to and distributed through the company's website.• Assist with oversight of Company's proprietary investment manager database in regards to manager population and data completion, accuracy, and timeliness.• Interact with investment managers via phone and email to assist with data distribution and solicit additional information.• Create and maintain system user guides and lead ad-hoc client training sessions and implementations.• Assist in the Company's ongoing client service initiatives and interact with internal groups to facilitate implementation of system enhancements.
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Financial AdvisorMorgan Stanley Jul 2010 - Jan 2013New York, Ny, Us• Responsible for management of over $10 million in assets• Developed tailored strategies to achieve client objectives• Conducted comprehensive client reviews to track progress • Cultivated professional networks for prospect development • Implemented team marketing plan to expand community exposure
Hampton Harrison Skills
Hampton Harrison Education Details
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Auburn UniversityFinance -
University Of MississippiBusiness Administration
Frequently Asked Questions about Hampton Harrison
What company does Hampton Harrison work for?
Hampton Harrison works for Advizorpro
What is Hampton Harrison's role at the current company?
Hampton Harrison's current role is Head of Client Success.
What is Hampton Harrison's email address?
Hampton Harrison's email address is hh****@****ent.com
What is Hampton Harrison's direct phone number?
Hampton Harrison's direct phone number is +120131*****
What schools did Hampton Harrison attend?
Hampton Harrison attended Auburn University, University Of Mississippi.
What skills is Hampton Harrison known for?
Hampton Harrison has skills like Investments, Portfolio Management, Financial Analysis, Alternative Investments, Management, Asset Allocation, Microsoft Office, Mutual Funds, Series 63, Finance, Microsoft Excel, Series 7.
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