I am a seasoned professional with over 23 years of experience in the healthcare, retail, telecom, banking and ITES industries. Currently, I am heading the healthcare division of a leading organization, where I am responsible for driving growth and delivering exceptional customer experiences.In my previous roles, I have had the privilege of leading teams in various capacities. As the Head of Retail Donor Acquisition for 5 years, I successfully developed and executed strategies to acquire new donors and increase revenue. As a General Manager for Retail Distribution of Mobility Products, I oversaw the distribution network and delivered on key business objectives for two years. Similarly, as a General Manager for Sales and Service Delivery of a retail chain for Telco devices, I led the team to achieve sustainable business growth for 5 years.In addition to my expertise in retail, I have also worked in the BPO industry, where I led the New Business Acquisitions division for Southern Africa Region for 2 years. I was responsible for identifying new business opportunities, building relationships with clients, and delivering successful solutions.Furthermore, I have also worked in the UK, where I was the Center Head for the Pre-Sales division of New Business Acquisitions for 4 years. In addition, I am an accomplished professional with a diverse educational background. I hold a PhD in Education, where my research focused on the impact of technology on student learning outcomes and a PhD in Economics that focused on New Gen Economy and it's scale. Additionally, I hold an MPhil in Management, where I studied leadership strategies and organizational behavior. I am also a qualified Management Professional from IIM Calcutta Batch 17, where I honed my business acumen and strategic thinking.In addition to my management education, I also have a background in advertising and public relations, with an MA in the field. I am well-versed in creating and executing successful marketing campaigns that effectively reach target audiences. Furthermore, I hold an MSW, where I gained expertise in social work and community development, and a Masters in HRM, where I developed an understanding of the principles and practices of human resources management.My diverse educational background has equipped me with a range of skills and knowledge, which I have leveraged throughout my career. I am passionate about contributing to positive change and am always eager to learn and take on new challenges.