Kimberly Wong Email & Phone Number

I lead and enhance the overall customer experience strategy. I actively listen to customer feedback, analyze customer data, and introduce CRM platforms to streamline processes. By collaborating with cross-functional teams, I successfully executed impactful product campaigns. These efforts consistently maintained high customer satisfaction and drove tangible business results.

Vancouver, British Columbia, Canada

1818 Cornwall Avenue

I drove brand visibility and engagement through social media channels. By leading the development and execution of product seeding campaigns, interacting with customers on our global social media platforms, and analyzing metrics to provide insights for improvement, I consistently delivered memorable digital experiences to our audience.

2940 Virtual Way

I prioritized customer satisfaction and loyalty through program management and campaign execution. I supported the rebrand of the casino loyalty program by quality assurance testing new systems and technology to ensure a seamless transition for both customers and staff. I was also responsible for building out customer acquisition campaigns, providing guidance and support to casino service providers, and developing reports to generate actionable insights.

Vancouver, British Columbia, Canada

Vancouver, Canada Area

Bachelor’S Degree, Communication And Media Studies

Amsterdam Exchange Progamme Social Sciences

Communication Studies Diploma, Communication And Media Studies