W Lewis Dotson Email & Phone Number

Albuquerque, Nm, Us

Albuquerque-Santa Fe Metropolitan Area

Assist homeowners with plan and purchase of home improvement projects including complete window replacement, exterior door upgrades, and wet area bath upgrades such as tub to shower conversions and walk in tub retrofits. Onsite home improvement evaluation, measurement, and design throughout the state of New Mexico and some areas of Texas. Active listening to customers “dream home” ideals and practical needs. Insure homeowner satisfaction by offering high quality products such as Kohler, ProVia Doors and Wincore windows while offering specific expertise in the particulars of value, functionality, and feasibility. Research and prepare for each appointment in advance. Run credit checks. Prepare and finalize sales contracts. Complete financing contracts after investigating which of the available financial institutions offer the best fit for the customer. Work with scheduling department, sales department, and installation crews to ensure a seamless remodel experience for every homeowner. Conformance with company’s 10-step sales process. Current knowledge of required governmental building codes for remodel compliance.

Albuquerque, New Mexico, United States

Manage 10-50 concurrent customer accounts from first contact through installation and ongoing post PTO (Permission to Operate) support. Schedule and organize face to face and virtual sales appointments. Educate and assist customers with detailed information about the benefits of green energy, installation and agency processes when converting, cost savings over grid energy, and financing options. Work with customer to assess current and future energy needs. Prepare customized solar layouts to optimize solar collection around rooflines and existing obstacles. Prepare proposals. Run credit checks and assist credit applications. Attend all home assessments and solar installations. Work closely with sales support team, project management, design team, and installation crew to provide optimal customer experience and satisfaction. Ongoing point of contact for customer questions, requests, system troubleshooting, tax credit information, and customer referral program.

United States

Daily self-start by organizing in person appointments, follow up appointments and meetings. Working with operations to see projects all the way through installation and provide ongoing support. Working closely with RSM, PC, IC, pipeline manager, engineering & design, permitting, foreman and installation crew. Building rapport with clients to increase referrals. Implementing a strong solar agenda and closing at appointments. Assisting all clients with agreements, loan docs, NEM’s and keeping clients informed at stage of the process through PTO.

United States

Self-start by organizing my day early in the morning utilizing salesforce for appointments, installations, and prospecting for new clients. Responsibilities include prospecting and soliciting a new customer base using ADT Salesforce and Sales Genie. Responsible for onboarding new reps from training to real life in field sales excellence. Participate in various networking functions to build rapport with local and national decision makers to build ADT relationships at every opportunity. Maintain a first contact relationship with all of my customers to resolve even their smallest concerns. Work to foster absolute confidence with co-workers, local admin, management, but most importantly ADT clients. I have maintained and/or increased sales productivity as well as customer moral month after month, year after year while building a faithful, satisfied customer base. I have achieved excellent product knowledge of cyber security, surveillance cameras, access control systems and multiple alarm systems.

Albuquerque, Nm

Duties include a perfect sales sequencing process. Building relationships with customers for recurring business and referrals by listening and asking open-ended questions. I have also been given many leadership rolls within the store including being the store leader in different store initiatives to increase rep’s sales numbers to better the store as a whole. These rolls included conducting ongoing in-store trainings and workshops. Responsible for transitioning reps from training to in-store readiness. I was also appointed DATA champion and Small Business champion of the region, because of my excellence in both categories. As a result of this responsibility the region accomplished #1 nationally in both categories multiple quarters. I was also appointed the responsibility of organizing classes to teach people how to use their new smart phones. As a result, the region had an increase in sales and retention of sales for phones and accessories. The region had the best ranking in the nation in month over month growth of smart phone sales and accessories.

outbound sales calls

Albuquerque, New Mexico, United States

Duties include directing overall operations of the restaurant. Calculation and budget analysis/report of periodic food and labor costs. Coordination of employee/customer interaction with emphasis on quality and cost considerations. Hiring and coordination of 10-25 assistant managers and supporting personnel to direct the daily operation of the restaurant. Oversee maintenance of workplace/site and interactions with governing legal entities. Training and continued mentoring of cooks and kitchen staff on proper food preparation, cleanliness, and reduced waste. Training and mentoring of serving staff and hosts on the value of the customers’ experience while achieving improved average ticket totals. Monthly, quarterly and annual operation reports. Employee scheduling. Inventory management and scheduling. I achieved this by example. As a result, I was able to reduce food cost to the lowest point the restaurant had ever experienced; and increase average ticket went up by 10%. I was able to improve labor cost to all time high low for the restaurant by consistently being aware of sales vs. employees on the clock at all times. As a result of my awareness, I reduced labor cost by 12% while still improving customer experience.

One Year Certificate, Accounting And Business/Management

Ged, General Studies