Ø Handle incoming calls / E-mails from international customer base Ø Provide detailed information on trade licences services to customers Ø Enter accurate and complete customer information into system Ø Process consumer complains within time frames  Maintain updated records of all customer interactions Essentially receiving up to 70-90 incoming calls from customers daily Involved in processing orders, forms and applications Accurately recording details of calls and issues on software

 Handle incoming calls from a national customer base  Provide detailed information on trade licences services to customers  Enter accurate and complete customer information into system  Process consumer complains within time frames  Maintain updated records of all customer interactions Essentially receiving up to 150- 250 incoming calls from customers daily Involved in processing orders, forms and applications Accurately recording details of calls and issues on software

 Provide Internal and External customers with accurate information regarding MASHRAQ BANK products. Handle Telephonic enquiries and cross-selling of MASHREQ Retail Banking products. Making sure that all telephone calls answered promptly Provide correct information to all customers regarding their accounts, credit cards, loans  Essentially receiving up to 150- 200 incoming calls from customers daily Answer customer queries and resolve simple complaints immediately. Accurately recording details of calls and issues on software Communicate well and provide feedback for both internal and external customers for improvement of services or process

 Assist in handling the day to day duties of customer service.  Participated in initiatives and responded to requests for help to contribute to team and department success. Follow up invoices and arranging pre-inspection papers to inspection agencies upon cargo readiness. Selling a range of services, to both new and existing clients. Working on high quality appointment setting campaigns. Handle customer queries and complaints efficiently on Phone and Emails Resolve the customer's complaints and update status