William O. Email & Phone Number

Putnam, CT, US

Woodstock, Connecticut, US

Majadahonda, Community Of Madrid, ES

Uncasville, Connecticut, US

• Responsible for managing diverse and complex IT projects across the enterprise employing traditional and agile methodologies. Deliver business value to the organization managing internal and external stakeholders and.
• Manage multiple, enterprise level projects across multiple properties which included new e-gift card platform, POS server/terminal upgrades, ERP system upgrades, Paperless Purchasing system, Patron enrollment kiosks.
• Develop and maintain project plan documents and artifacts including charter, scope, requirements, budget, risk register, RACI, communication, and schedule utilizing traditional waterfall as well as adaptive/agile.
• Manage multiple project teams and deliverables while working remotely due to Covid protocols.
• Participate in Month IT Steering committee meetings, provide monthly status updates to C-level leadership, communicate weekly with project sponsors and key stakeholders.
• Member of Enterprise level Strategic Initiative team to develop a leadership training program for new hires and leaders to foster corporate culture.

Wayne, Pennsylvania, US

• Responsible for the field technology and systems for over 90 locations. Managed concurrent infrastructure and system conversions and upgrades including 30 corporate acquisitions in six years.
• Oversee planning, risk assessment, monitoring, training and support for mobile technology, networking, phone systems, Citrix and thin client deployment, camera systems, ERP and Fleet hardware.
• Collaborate with partners and VARs to reduce costs of acquisitions, conversions, and refresh projects.
• Coordinate with ERP vendor for Mobile Delivery system development and troubleshooting.
• Lead mobile fleet technology design, implementation, troubleshooting, and training.
• Manage telecommunication systems including fleet, mobile devices, MDM, and PBX systems.

• Responsible for overseeing all IT Functions, Systems, Network and Active Directory Management.
• Successfully advocated and negotiated additional ISP services and equipment funding through authoring proposals to the Department of Labor.
• Served as a member of the strategic planning team that focused on enhancing operations.
• Performed monthly audits to ensure data integrity, user access security, and authorizations in compliance to Department of Labor and corporate policies.
• Implemented centralized printing which reduced printer fleet and expenses.
• Planned and launched Windows 7 to DOL assets that utilized Citrix Desktop Virtualization and Cisco VPN.

• Owned and operated small consulting firm providing Project Management, IT Systems, and efficiency consulting to small and micro businesses.
• Provided customers with project plans for system installations, migrations, and upgrades including Scope, Budget, and Schedule requirements and Risk Assessments.
• Completed Windows 7 migrations, LAN and WAN upgrades, and data migrations.

Farmington, CT, US

• Responsible for the management of a $24-million R&D budget using Earned Value Management, DOT Project design, and performance schedule
• Delivered prototype design on time and in adherence to budget.
• Achieved test requirements, exceeded target product cost goals, and resolved supplier challenges.
• Coordinated with sponsors and stakeholders to ensure alignment with corporate roadmap.
• Led an Integrated Product Development Team comprised of engineering, supply chain, and quality staff to accomplish project and product goals.

• Served as Project Manager for the implementation of a multimillion-dollar strategic Loyalty Program and $1 million-dollar Point of Sale technology refresh. Worked closely with cross-functional teams on implementing and.
• Developed and facilitated employee training programs on problem identification, troubleshooting, and continuous improvement, resulting in increased responsiveness, resolution, and cost savings.
• Initiated VISA PCI/DSS compliance project at retail and corporate locations.
• Configured and repaired workstations, network components, and servers, including Ghost, Citrix, Symantec, Veritas, PBX, Cisco Routers.
• Installed and troubleshot WAN technology; Cable, DSL, Satellite, Frame-Relay, Dialup, and VPN connections.
• Provided help desk and training support, PC repairs, remote and local network administration for store and corporate personnel.

Ware, MA, US

• Participated in EIA/TIA International Standards meetings to write Cat 5e and Cat 6 cabling standards.
• Promoted data products to customers and provided system design and application expertise.
• Conducted product presentations and assessed potential markets and investigated business opportunities.
• Obtained multiple BICSI certifications in structured cabling.

Bachelor Of Science In Mechanical Engineering, Mechanical Engineering

Bs, Bachelor Of Science In Physics Chemistry & Mathematics