Lead multiple teams in the planning, coordination, and execution of disaster recovery efforts, ensuring that projects are completed on time and within budget. Train and develop team members to ensure they have the necessary skills and knowledge to support disaster recovery efforts. Monitor and evaluate team member performance on a regular basis, providing feedback and coaching as needed. Serve as a point of contact for customers, providing support and guidance through phone, email, and chat. Work with the Lead Disaster Recovery Specialist to develop strategies for supporting small businesses impacted by disasters. Collect and analyze data related to disaster recovery efforts, providing recommendations for improvements as needed. Collaborate with other teams within the SBA to ensure that disaster recovery efforts are aligned with organizational goals and priorities. Maintain accurate records and documentation related to disaster recovery efforts.

Developed and maintained customer accounts for new and existing clients● Built relationships● Up sold products and Services● Developed an established route and enlisting new clients● Spoke with clients to better develop and service their needs

Assigned cases to engineers based on SOP Priority levels.● Assisted with contacting Clients to ensure they were satisfied● Worked with management and support to fix valuable clients issues quickly● Maintained relationships● Developed strategies to best serve customers

Assisted Store managers with Technical issues to ensure Restaurants whereworking properly so they could best serve their customers● Troubleshooting issues from Software issues to Network issues● Creating Service Tickets for repairs● Assisted Supervisors and Tier 2 support with Complex technical issues anddebugging● Assisted and couched team mates