The position is temporary contract as a replacement for a colleague in a maternity leave.• Communicating with customers and colleagues in Polish language, using English with USA and Germany departments.• The responsibilities of this position including : Customer Service tasks, tele-sales approaches, Sales department assistance, finding new tenders and offers creation, Administrations tasks, and after sales services and invoicing.• Support of service activities of Dealers, Direct field service and in-house.• Sales support activities for tender support and telesales.• Execute all DEMO orders by sales department’s requests for demonstrations to Customers.• Support all Hach business by providing high quality support to Hach customers.• Provide support for service contracts, spare sales, field service, depot repair, field sales team,tender support, and tender telesales.• Provide phone and E-mail coverage/ assistance, enter data, generate and process demandservice quotes, Purchase Orders’s, 3rd party Purchase Order’s, and billings. Execute all Customer’s orders actively on a daily basis and provide Customers with order status update.• Searching for high revenue tenders on a daily basis and preparing offers for Government and non Government customers.• Track these activities to fully accommodate Customer’s IMR (internal monthly reports) and quarterly/ Dealer and Direct teams’s service needs.• Perform parts of ordering activities to ensure timely completion of Customer’s service needs and on-time delivery.• Validate and bill completed submitted by service engineers/dealers to ensure maximum revenue and recoveries.• Schedule and coordinate service activities, relocations requests creation, resolve scheduling conflicts to ensure Hach service meets its obligations.• Support inventory reconciliation activities to achieve acceptable field inventory levels and maximum recoveries.• Process service invoicing timely for contracted repairs.

Working In technology and multilingual and multinational shipping and delivery Customer Support companybeing a part of LaserShip project which handles the customer’s questions and demands regarding their parcel’s from the eastern part of United StatesResponsible of communication with 60+ operational facilities and four sorting hubs to provide the customers with the correct and actual answer, spotting their package delivery flow and provide the estimated time of deliveryResponsible for answering customer’s difficulties, analyse the history, provide the expected assistance and/or communicate by written forms of E-mails for confirmationHandle customer’s requests in a calm, professional and organised wayMeeting the escalated calls and E-mails with understanding and empathy, and finding the best solutions and compensations for the customerHandling the requirements raised by the customer in a timely manner, under the pressure of time and emotions of frustrated customersReaching customer’s high standard service to earn customer’s satisfaction and valuable loyalty.Working on (Salesforce system, Commarch, Amazon Workspaces, Mattermost, Tracking search system, OPS cloud, Teams, Vonage telephone app, and outlook)

Responsible for advertising, promoting and encouraging the sales of Cosmetic products online through active participation and full engagement and interaction with clientsFollow up with the delivery timings and update the clients answering al their concerns activelyDealing actively with the complaints, by contacting the headquarter to gain the customer satisfaction and loyalty.

This position was as a maternity replacement for a colleague with a temporary contract for 10 monthsResponsible for creating the communication sessions in Customer Care departments to ensure the continuous rhythm of highly qualified Customer’s complaints response proceduresUnifying the training Rhythm, and the operational procedures between 3 Customer Care departments including AmRest, Arteria and Pizza Portal Integrate Arteria and Pizza Portal to AmRest’s AmCare system to be the one and the only system to handle Customer’s demandsResponsible for calculating the cost of AmRest future global contact centre in comparison to the existing external call centreResponsible for creating the knowledge base as the only reference source of information for Customer Care Department including operations, procedures and market specificationsEnsure continuous business review with the call centre leaders on a monthly basis to ensure providing the highest quality of the Customer Response Responsible for creating the templates for AmCare system to be used for the high standard Customer response in email and contact formResponsible for creating the monthly phone call quality checklist, to ensure that the Customer Care department team is providing the extraordinary response to our Customer’s complaints Responsible for creating the AmCare system training manual for Customer Care department and Call centreResponsible for creating the soft skills training material for Customer Care department and call centre to improve the customer response process Responsible for Creating the phone call classifications and escalation procedures manual to have the cascade flow of the customer complaints clear and organised between OPS, Call centre, and AmRest Customer Care department teamResponsible for creating the customer care department and call centre FAQ’s Responsible for creating the Customer Care department Onboarding for new joiners by creating the procedures for training

Commercial Team leader of Russian market team which consists of 13 agents and Team leader deputy of German market team which consists of 22 agentsResponsible for managing and support both markets’ team to reach the desired service levelAnalyse the history of urgent and hard cases and support the agent in solving themControlling tickets sales revenue and service level targetsTraining the agents and update them on a weekly basis with the product, plus monthly feedback on their progressManaging complaints, speaking to customers, handling errors occurred and keep communication active till case is solvedSharing in the recruitment process of the new agents groupPrepare presentations and sharing in team development meetings internally and externally through communication with managementsSharing in the knowledge manual preparation for Wroclaw Contact Centre

- Business consultant in the Middle East region mainly in Saudi Arabia, Emirates UAE, and Egypt- Responsible for contacting Arabic clients- Preparing offers and managing tendering process

- 6 years experience in multicultural and multilingual environment with a huge variety of customers and colleagues.- Responsible for safety, security, and comfort of the travellers- Responsible for the high standard service level in first class with attention to details

- Experience in presenting the dermatological medicines in a professional mannerWith a harmonious diplomatic conversation convincing the- Doctors and gaining their trust.

Having experience in facing new cases out of the book during studying and internshipFind the proper treatment, taking responsibility for own decision and taking into consideration the consequences