Scott Lilley Email and Phone Number

Perform day-to-day operations of security solutions for the Endpoint Services team. Integral part of the Endpoint Security team in planning and designing enterprise endpoint security architecture. Deeply involved in creating enterprise endpoint security procedures, under the direction of the Endpoint Services Director.• Serve as Subject Matter expert and point-of-contact in first, second, and third line of support for McAfee ePolicy Orchestrator, Data Loss Prevention, Endpoint Security, Titus Classification for Desktop, and BeyondTrust Defendpoint Privilege Management• Review and maintain secure configuration baselines and standards for the global desktop environment.• Administer technical security toolsets and provide third line support of core endpoint security solutions including TITUS Data Classification, McAfee Endpoint Security, McAfee Data Loss Prevention, and BeyondTrust Privilege Management • Identify, test, and deploy endpoint security vulnerability remediations in conjunction with the Security Operations function.• Design and implement additional security controls to protect computer systems as required• Complete assessments of new software prior to purchase and deployment including security products, business applications, and various utilities• Review existing software installed and deployed to mature application whitelisting and blacklisting policies• Assist in SCCM Administration, software packaging and deployment of endpoint security software solutions.

Day-to-day operations of security solutions for a security infrastructure team. Deeply involved in creating enterprise security procedures, under the direction of the IT Security Manager.• Serve as Subject Matter expert and point-of-contact in first, second, and third line of support for McAfee ePolicy Orchestrator, Data Loss Prevention, and Endpoint Security; provide extensive support for RSA Token, Cryptshare secure FTP, Palo Alto firewalls• Determine security risks, threats, and vulnerabilities by performing security risk assessments and reviews• Perform day-to-day operations of firewalls, intrusion detection systems, and enterprise anti-virus, as well as deployment, integration, and initial configuration of new security solutions and enhancements • Work cross-functionally with the wider security team to maintain operational configurations of all in-place security solutions and ensure the enforcement of company security requirements including Export Control (ITAR/EAR) and Controlled Unclassified Information (CUI)• Audit in-place security solutions and review logs to resolve operational issues; identify and investigate issues with networks, systems, and applications in compliance with company policies, procedures, and guidelines.Key Contributions & Achievements• Spearheaded the migration of multiple ePO servers from 5 global business units to a centralized server• Globally led implementation of McAfee DLP Appliances and integration with Forcepoint web gateway• Minimized operational impact of endpoints by enhancing McAfee end point protection product suite to make best use of updates to the product set • Corrected deficiencies and completely revamped entire Data Loss Prevention solution for McAfee and integration with Titus Classification.

• COMPANY: American global computer security software company which is one of the world's largest dedicated security technology companies.• OVERVIEW: Promoted to perform Level 2 & 3 triage, assist all Tier 1 with service requests, and handle advanced analysis, troubleshooting, trend tracking, and service requests escalated from Level 1 Security Analysts.• Serve as Product Support Lead for McAfee Data Protection suite.• Answer the most complex technical questions and analyze customer technical problems with respect to business, operational, and financial areas of customer service. • Control and direct internal resources in terms of setting time requirements; ensure suitable level of service personnel and activity during problem resolution at all locations. • Prepare and present key business issues to senior management to provide and obtain information and to build consensus regarding project direction.• Lead efforts in facilitating problem recreation and failure analysis of systems level issues; perform log-file and trace analyses and monitor call cues and compliance.• Report and collect data to provide development engineers for hotfix and patch development.• Trusted to provide on-call support for high severity issues, perform advanced analysis on escalated service requests, assist lower Tiers with cases, and ensure compliance within service level agreements.• Conduct technical interviews with potential candidates and deliver training for data protection, encryption, data-loss prevention.**NOTABLE ACHIEVEMENTS**• Develop and present Customer Demos for new features of cloud data protection functionality.• Spearhead the pilot program for new support model and changeover to a web-portal-based support.• Key contributor of knowledge-base articles on 3rd party software conflict, issues with diminished functionalities, technical how-to’s, and working around software errors.

• OVERVIEW: Performed Level 2 & 3 triage; handle service requests with aim of resolving over 70%in Tier 1. Provided administration and support for McAfee ePolicy Orchestrator security management platform, drive encryption, file and removable media protection, and host and data loss prevention.• Documented and recorded each customer interaction with clear, concise information and resolution according to company quality standards.• Performed basic SQL database queries, troubleshooting of database connectivity, and database backup and migration.• Working knowledge of all core internet protocols (e.g., TCP/IP, FTP, DNS, SMTP, HTTP)