Hired as software organization’s first full time Scrum Master in order to further implement the organization’s Agile transformation. Lead multiple teams as well as participating in Community of Practice and other efforts to complete the implementation. Serves on several groups to improve processes. Mentored other Scrum Masters and team members and participated in efforts to expand our reach across the organization. Developed and delivered Agile training to multiple teams. As Release Train Engineer worked with consultant to implement Scaled Agile processes on a large project with visibility across the company. Promoted to Software Development Manager overseeing our Agile processes as well other Scrum Masters and Release Train Engineers.

Started at Broadhop Inc. which was then acquired by Cisco Systems Inc. Sole analyst at Broadhop Inc. focused on quality assurance, responsible for all enhancement testing and release validation. Transitioned to support escalation in role requiring individual with project management and agile methodology experience. Developed Kanban process and procedures, managed training sessions and Wiki information in Project Management/Scrum Master role. Selected Highlights:• Managed all test efforts including methodologies, developing test cases and suites plus validating all releases at Broadhop startup before acquisition by Cisco.• Developed sanity test suites and conducted feature, system and release testing. Created disaster recovery test plan.• Maintained, installed and validated environmental systems for internal testing using VMWare on virtual Linux/Unix systems.• As Support Coordinator, in Project Management/Scrum Master role, developed process and procedures for support maintenance through Kanban agile board. Coordinated support requests from worldwide client base, including facilitating discussions, stand-ups, and process meetings. • Acted as point of contact for external resources requesting support and scheduling/releasing hotfix and patches. • Generated and maintained external customer license requests for operation in production systems and internal testing licenses.

Key analyst responsible for maintaining team test environments and writing/executing test cases for the Emergency Care Tracking Board which quickly expanded to include the Horizon Emergency Care application used by hospitals to chart patient care in the ER. Liaison to off-shore team, managing and tracking their efforts. Assumed full time lead/management role, overseeing all QA activities for several applications including Horizon Emergency Care, Horizon Prescription Writer and Horizon Expert Documentation.Selected Highlights:• Worked closely with nurses and physicians to understand product direction and clinical requirements. Reviewed all requirements documentation with clinicians, analysts and developers.• Wrote and executed performance, system and functional test cases. Developed and wrote test plans and test suites, managed and tracked by HP Quality Center. Includes white box and black box testing.• Created/maintained CRs (Change Requests) and scheduling by participating in CCB (Change Control Board representing Quality Assurance. Reviewed all requests for reasonableness and priority.• Managed numerous on-shore and off-shore teams, each with approximately 15 analysts, on multiple applications.• Created and led team from multiple disciplines to reclassify thousands of change requests dating back 3-10 years thereby scrubbing backlog for overall efficiencies and to identify priorities.• Created and led effort to redesign and build regression test suite of several thousand test cases with offshore team in multiple meetings/sessions to understand application suite and where testing deficiencies. Developed plan to automate and identify priorities with separate automation team.• Responsible for all team management, including but not limited to interviewing, training, reviews, hiring and overall team development.• Scrum mastered and participated in multiple scrum teams.

Implementation Analyst writing code in Connexn’s proprietary code language known as APL to provide switch provisioning for multiple telecom customers. Became the first analyst to learn new application purchased from smaller company which required traveling worldwide to gather requirements from clients to write data definition modules analyzing call detail records at byte level. After Connexn was acquired by Azure Solutions, was promoted to Senior Implementation Analyst.Selected Highlights:• Designed system solutions by integrating diverse software components and database. Developed unique client solutions utilizing Java, Jython, XML, SQL and HTML. Administered and designed relational databases• Led requirement gathering sessions with clients and development teams on various projects including scope and risk analysis.• Provided technical support during system maintenance to diverse customer base as well as training to customers abroad.• Completed multiple project documentation, including Business Rules, Technical Requirements, Design, Lessons Learned and Project Status updates • Mentored and trained new analysts and provided training for clients and partners