I have been the lead backline engineer architecting and running the systems, as well as the face of Red Hat to financial industry IT leaders in support of Red Hat products across their enterprise.In my two-decades-plus of experience in Information Technology, I have always had a deep involvement in -- and commitment to -- supporting the customer. My focus is to ensure the best possible experience is baked into our products in addition to a great Support experience after they are… Show more I have been the lead backline engineer architecting and running the systems, as well as the face of Red Hat to financial industry IT leaders in support of Red Hat products across their enterprise.In my two-decades-plus of experience in Information Technology, I have always had a deep involvement in -- and commitment to -- supporting the customer. My focus is to ensure the best possible experience is baked into our products in addition to a great Support experience after they are released. Show less

Striving to improve the product experience in tangible ways to our customers. By identifying pain points and trends, collaboration with teams responsible for that area, and driving solutions forward, I make a difference every day in how our products are perceived and utilized.

As Senior Technical Support Product Manager, I tracked and ascertained important trends developing in support of our customers; made recommendations to increase customer productivity and ease of use of the product; and reported to upper management on what was observed, what needed attention, and what was important.

I am a trusted advisor to Operating Systems & Platform Engineering for global financial companies.Day to day, I conduct large-scale trending and analysis and impact assessments, as well as highly detailed issue investigation as issues arise. This leads to providing proactive notifications and planning assistance for my customers' system administrators all the way up to senior management.I routinely present to technical staff and management of varying technical levels on a… Show more I am a trusted advisor to Operating Systems & Platform Engineering for global financial companies.Day to day, I conduct large-scale trending and analysis and impact assessments, as well as highly detailed issue investigation as issues arise. This leads to providing proactive notifications and planning assistance for my customers' system administrators all the way up to senior management.I routinely present to technical staff and management of varying technical levels on a variety of technical subjects, and I create and maintain documentation in our knowledgebase to assist our customers.Establishing and maintaining trust, with a strong support relationship with all levels within the customer's organization is a top priority for me. To that end, I enjoy being a strong advocate for our customers while interfacing with many engineering groups internally to drive customer issues to a swift resolution.I contribute strong technical work across specialty groups, including kernel vmcore analysis, network troubleshooting, application bugfixes, and system configuration reviews. From these I routinely provide recommendations towards optimizing the customer's systems in order to provide them the best possible experience with our products. Show less