- Validated customer information against KYC and CIP records, ensuring accuracy and completeness.- Conducted thorough SingPass verifications to determine creditworthiness and income eligibility.- Managed daily operations, including timely review and verification of legal documents and collaboration with loan processors.- Monitored application status, conducted background checks, and evaluated credit scores.- Utilized credit bureaus and scoring systems to perform pre-approval checks and determine credit limits.- Developed and expanded customer base through branch services and roadshows, achieving monthly sales targets while ensuring compliance with MAS and represented bank regulations (OCBC, Maybank, HSBC).- Examine spending patterns and credit card usage to accurately identify product needs and preferences. Develop and implement targeted product comparison strategies, delivering real-time insights to address client demands and drive sales growth.- Establish trust with clients swiftly to expand the customer base and secure card deals, while maintaining a positive representation of the bank.- Provide ongoing support and information to ensure high levels of client satisfaction and retention.- Work with branch personal financial consultants to gather referrals for credit cards and loans by offering support, encouragement, and expertise.

- Oversaw Accounts Receivable, Accounts Payable, and General Ledger, ensuring overall financial health.- Conducted daily analysis and prepared financial documents, ensuring legal compliance and optimizing profitability. Provided strategic financial recommendations.- Managed tax compliance, generated invoices, and served as primary contact for SEO-related client engagements.- Tracked marketing budgets, managed expenditures and ROI, and optimized payment processes for seamless campaign execution.- Worked closely with internal departments to deliver high-quality services and manage campaign budgets.

- Provided comprehensive financial planning services to clients.- Access clients’ financial situations and develop personalized strategies to meet their goals.- Educate clients on a range of financial products and services including investments, unit trusts, loans, insurance products, estate planning and credit cards.- Build and maintain strong client relationships through regular communication and follow-ups.- Responsible for maintaining customer relations, making appointments with customers.

- Collaborated with the sales team to verify financial records, conduct due diligence, and ensure KYC documents aligned with client information for approval processes.- Executed contractually stipulated refunds, validated amounts, authenticated identities, and secured mutual agreements.- Assisted in transaction verification, bad debt checking, and reconciliation of debit and credit accounts, followed up on outstanding payments.- Maintained accurate accounting records, prepared billing statements, verified payments, and ensured compliance with statutory requirements.- Managed daily office tasks, including documentation, filing, correspondence, coordination, calculations, and follow-up on pending matters.