Good Day!In today's customer service-oriented society, timely, friendly, proactive is sought to enhance future business growth. Customer loyalty is always impacted when you employ the right service professional to represent you when assisting your valued customer.My long-term experience in the call center industry for 8 years has taught me how to meet and exceed each customer's expectations with the service that we offer. I have assisted all types of customers in all types of settings. I thrive in environments where I am able to make a direct impact, utilizing abilities and complex problem- solving to find solutions and achieve results.My work experiences have greatly contributed to the development of my communication, customer service, and problem-solving skills. I excel at communicating both clearly and professionally with co-workers, management, and customers. I look forward to speaking with you further to provide details of my background and those qualities which I believe will be an asset to your company's goals. Please take a moment to review my enclosed resume. Thank you for your time and consideration.Link of my resume: bit.ly/VhernGDrive
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Customer Service SpecialistAlorica Apr 2012 - Dec 2014● Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. -
Customer Support SpecialistI-Tech (Interactive Technology Solutions) Apr 2006 - Feb 2012Philippines2006- 2008● Addressing customer needs and ensuring they have a good experience. As a skill set, customer service entails several qualities like active listening, empathy, problem-solving, and communication.2008-2010● Our group investigates customer’s reports and complaints to make an adjustment and credit from their account.● Provides daily, weekly, monthly and annual reports.2010● approach to manage a company's interaction with current and potential customers of Sun cellular Broadband.● Provides daily, weekly, monthly reports.2010-2012● Answering inquiries and managing complaints received via Email, Twitter, and Facebook within 24 hours and 1 hour from time receipt respectively.● Escalate complaints across a number of communication/ concerned channels and groups.● Process account modification within our limit and ensure customer satisfaction.● Provides daily, weekly, monthly and annual reports.● Maintaining a positive empathetic and professional attitude towards customers at all times.
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Telesales SpecialistAig Credit Card Jun 2005 - Feb 2006Philippines● turn prospects into clients by sharing the benefits of AIG credit card.● Meeting or exceeding sales goals.
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