Wytonia (Tonie) Abernathy Email & Phone Number

Hyattsville, MD, US

Upper Marlboro, Maryland, United States

• Microsoft Intune
• Over the last 10 Months I was introduced to Microsoft Intune here at the Census Bureau to support a special iPhone upgrade bureau wide. Before Intune MaaS360 was the primary MDM.
• Microsoft Intune is a cloud-based endpoint management solution designed to help us here at the United states Census Bureau manage and secure the mobile devices across various platforms such as macOS, iOS and Android.
• My responsibilities are to manage devices and applications remotely i.e. new user enrollment via Apple Business Management (ABM), password reset, device wipe and distribute apps, etc.
• The Company Portal app is part of Intune, that app allows users to access and install company-approved applications without the assistance of the Helpdesk.
• Once Comp Portal is installed these apps automatically get downloaded of which is managed by me and the team: MS Teams, Authenticator MFA, SecurID\RSA Token, Microsoft Outlook, MS Defender, Microsoft 365_One drive, etc.

Suitland, MD

• Responsible for testing for Workspace One Mobile Device Management and MaaS360.
• Recommending, implementing, and documenting new hardware/software solutions.
• Lead project teams in the development and implementation of the 2020 Decennial mobile devices.
• Daily I monitor and manage Workspace One console of all mobile devices.
• Monitor the Remedy queues for mobile device related incidents.
• Device enrollment Program (DEP) profiles are monitored and reviewed.

Census Bureau, Suitland Md

• Recommended, implementing, and documenting new hardware/software solutions that improve the associate mobile experience.
• Interviewed stakeholders with the goals of gaining feedback on the overall approach to determine the software and hardware requirements for distribution of user Mobile device.
• Created policies and procedures in support of the mobile solutions.
• Performed ‘Root Cause Analysis’ for trends that have been identified on Mobile Systems or with issues that cannot be resolved through existing or documented processes or procedures.
• Researched and recommended solutions based on findings and assists with implementation.
• Provided level III support for mobile devices.

Census Bureau, Suitland Maryland

• Tested and researched iOS and Android devices via Airwatch for the Census Telecommunications Office.
• Provided training documentation for mobile devices to Helpdesk and security teams.
• Worked with the Field Department to perform Dry Run and Onboarding 2016 testing.
• Maintained inventory/asset-tracking databases via Excel spreadsheet and Airwatch
• Worked closely with the Software Engineer teams to satisfy regression testing of Communication Manager via iOS & Android devices and deployment activities using mobile devices for a large-scale customer base (6,000 +.
• Assisted with the configuration, and shipping of over 800 Government Furnished Equipment (GFE) Smartphones utilized for the 2015 Decennial Test as well as provide continual technical support throughout the test.

Suitland Maryland, Census Bureau

• Provided hardware and software support to the front-end Regional Office Survey Control groups.
• Resolve Remedy tickets and issues for Survey/Closeouts, Login issues, RSA authentication, Transmissions.
• Resolved cases where surveys failed to load, laptop icon(s) were missing, scripts and SQL inquiries need to execute.
• Monitored all Remedy tickets in the queues, to ensure timely resolution.
• Contacted Verizon Wireless Business Unit to inquire and\or activate a cellular wireless account on the Laptops.
• Managed users Cost and Response Management Network (CARMN) account i.e. create, delete, install, and password reset.

Largo, MD

• Supported assets and inventory management for a diverse set of Datacenter Operations, Network equipment and Office environment. Established and managed the policies, processes, and procedures for the HP Asset.
• Reconciled all program assets against expected hardware list and Purchase Order (PO).
• Ensured proper tracking of assets for all seats to include – Data Center equipment, Laptops, Desktops, Printers & Copiers, Fax machines some licenses and maintenances agreements, throughout their lifecycles.
• Conducted quarterly audits against inventory and assets records.

Master’S Certificate, Management Information Systems

Bachelor Of Business Administration (Bba), Computer Information System Science

Business Administration And Management, General

Activities and Societies: Delta Sigma Theta Sorority, Women's Basketball Team,