(Bill) William Brown Jr. Email & Phone Number

United States

Kansas City, Missouri Area

*Knowledge of manufacturing software, Windows software and CNC software via Artube.*Ability to operate overhead crane, fork lift truck and Raymond side loader.*Identification of materials required for appropriate machine usage and cutting conditions.Kasto Magnet Crane Operator: January 2016 - January 2018* Usage of magnetic overhead crane to pick material.

Lewisville, TX

• Preparation of packaging orders for FedEx delivery both Overnight and Standing Ground shipping.
• Replenished warehouse stock using pallet jack for transportation of products.
• Assisted Shipping & Receiving and Labeling departments with normal day to day tasks.

Grand Prairie, TX

• Answered incoming customer telecommunications, processed orders, inquiries, returns and exchanges via CommercialWare.
• Escalated customers’ vendor issues and inquiries through Microsoft Access Call Center Assistance Tool database.
• Provided product information through company’s Wiki database answering customer inquiries.
• Utilized Web STS Merchandise Locator to provide availability of products in galleries.
• Monitored product transit from overseas vendors to delivery agents for scheduling.
• Followed up to ensure all customer documentation is accurate prior to order completion.

Phoenix, Arizona Area

• Supplied manually generated technical floor drawings with RFMS Measure for installers.
• Confirmed available warehouse inventory prior to schedule of installation via RFMS Inventory.
• Communicated with distributors to ensure accurate ETA is given for warehouse delivery.
• Coordinated scheduling of customer flooring installation for installation managers per RFMS Schedule Pro.
• Resolved scheduling conflicts.
• Followed up to ensure all order issues were resolved.

Phoenix, Arizona

• Documented software bugs and defects to developers through DevTrack database.
• Lowered DevTrack defect database through regression testing for updated software builds.
• Performed digital testing on PlayStation 3 developer builds via PS3 Target Manager.
• Executed test plans for Xbox 360 relating to TCR violations.
• Searched, identified and informed the Compliance Quality Assurance department about compliance issues for the Xbox 360 console platform.
• Researched and addressed concerns regarding PD requests and customer service concerns.* Contributed to discussions around prospective projects with developers.Game Title & Console Platform(s) Contributions* Dood's Big.

* Monitored incoming inquiries and provided information to customers about health care plans* Maintained detailed, accurate record of total daily call volume and reports* Upheld positive attitude in fast-paced work environment and demonstrated exemplary professional demeanor, resourcefulness, and self-motivation

Scottsdale, Arizona Area

* Demonstrated strong communication skills with colleagues, leaders, and customers while transporting vehicles to and from service lot.* Provided frequent status updates of vehicle repairs to customers with utmost professionalism.* Ensured overall efficiency of car lot by monitoring the car lot supply, movement and cleanliness.

Gladstone, MO

* Greeted incoming guests into the establishment, promptly ushering awaiting customers to the dining room.* Preparation of carry-out orders by telephone while expediting customer order pick-ups upon arrival.* Maintained upkeep of restaurant’s cleanliness to maintain satisfaction of attending guests.