Global Info Security

• Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage. • Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies. Change Management Coordination. • Communicated and explained business requirements to team members to understand and implement functional demands. • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements. • Developed diagrams to describe and lay out logical operational steps. • Managed BCP and technology compliance for Enterprise Marketing Tech.• Mentored 4 younger BA's.

• Developed complex solutions to all business problems along with customer engagements by detailed analysis, negotiation and coordination with main decision makers. • Consulted with clients to align future database security changes with customer priorities. • Prepared system diagrams and flow charts to support problem analysis within Oracle Database Vault project.

• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations. • Interacted with internal customers to understand business needs and translate into requirements and project scope. • Identified process inefficiencies through gap analysis and outlined sensible solutions. • GRC implementation Support including Risk/Compliance, data validation, filed mapping and process documentation.

TIAA(formerly-Cref) Risk and Compliance for eGRC platform being implemented enterprise-wide. Data validation, field mapping, Process documentation for 3rd Party data feeds.

• Developed and improved integrated MicroStrategy reporting and analysis capabilities. • Provided evaluative judgment based on analysis of information in complicated and unique situations and contributed to formulation of standards and strategies for functional areas. • Built relationships and influenced and motivated employees to drive operational improvements through SQL reporting of campaign and promotional customer data.

• Identified process inefficiencies through gap analysis and outlined sensible solutions. • Executed analysis of risks and identified risk mitigation strategies as part of Anti-Money Laundering. • Monitored SAS/SQL Teradata DB Reporting, including Prohibitive Special Risk Customer documentation.