- Conducting store evaluations to ensure compliance of all areas to company standards- Training and motivating both staff and Franchise Owners to exceed company standard, and to excel in the industry- Drove sales targets & KPI’s across all stores on a national level- Developing and improving company policy documents- Responsible for opening 8 stores Australia wide, including opening products orders up to $100k- Developed and maintained strong relationships with suppliers, and thereby securing Australian exclusive product ranges- Presenting regularly to our franchisees, including at our national conference- Effectively undertook complete re-merchandising of stores, increasing sales and profit- Designed new layout, including complete product merchandising for new Gametraders Live concept store (Penrith, NSW), including incorporating several new product lines- Successfully introduced new product ranges throughout our business, which now encompass 50% of national sales.- Launched new prepaid gift card service nationally resulting in significant sale increases

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- Working with the National Operations Manager in the roll out of new stores- Conducting store visits and store evaluations- Placement within our corporate store in Victoria to manage for a period of time- Maintained reporting to senior management of state and national performance

- Developed exclusive ‘gift with purchase’ initiatives, resulting in substantial increases in pre-order sales- Responsible for procurement of new product ranges, evaluating supplier product submissions, and launching of new ranges- Responsible for authorizing and submitting complete product ranges for national catalogue with print runs of 150,000+- Worked with the National Marketing Manager to help develop successful marketing strategies

- Consistent store leader in store loyalty program signups- Worked to tight KPIs on customer service, product processing and sales.- Training of new store staff to Gametraders standards

- Responsible for store management, including purchasing of stock, day to day operations, sales and roster management.- Developed in-store promotions and sale events- Managed and trained casual staff- Successfully managed the store up to sale of business to a new franchisee

- Successfully launched and ran an eBay based business in Tokyo, specializing in the sale of video games.

- Achieved store sales targets & all company KPI’s- Merchandised store effectively to company standards - In charge of computer sales, resulting in an increase of sales of computer systems and accessories

- Constantly strove to ensure the highest levels of customer service