Wade Coetzer Email & Phone Number

Sydney, New South Wales, Australia

London, United Kingdom

At Excelredstone I was responsible for building, supporting and optimising the IT infrastructure, networks and connectivity to drive the global business performance.I worked in a team of 35, where our daily duties were, but not limited to:•Resolve incidents and requests for 6000+ clients, (JP Morgan) while adhering to SLA'S. •Manage day to to day administration and operations for laptops, MAC'S, PCs and peripherals.•Demonstrate control of full Asset Life Cycle, includes labelling of assets.•Moves And Changes (MAC) for all ICT equipment in the building, which needed to to be accurately logged and monitored.

London, United Kingdom

• Manage designated BAU (Business As Usual) fault and request tickets via the clients systems.• Install, move, decom – patching, phones, headsets, user IT equipment, AV equipment to the standards dictated by the client.• Demonstrate strong fault diagnosis of network infrastructures for DATA, VOIP, TVS and Market data.• Familiarity with VLAN, IP addresses DHCP and POE connectivity protocols.• Update and manage on hold and in progress tickets providing regular comments and progress reports.• Prioritize and escalate specific requests to ensure that deadlines and customer requirements are met. • Perform regular housekeeping activities for coms rooms, headset walkthroughs, meeting room’s status, equipment supplies and stores reporting violations.

• To develop a local marketing plan/calendar and to execute using appropriate channels of communication including email, phone call, social media and in person.• Analyze customer usage and create marketing communications through ‘Constant Contact software”• Amend HTML for WordPress content. • Preview content before going live.• Update our website frequently to keep a professional appearance through “WORDPRESS”• To build, manage and maintain strong and effective relationships with team members across the centers.• Encourage people to join our exciting tennis courses through our high quality customer service training.• To work towards achieving turnover and profit targets within budget.• Assist with running the tennis programmes: Junior up to adult courses that need to be run at a high level for customer satisfaction.• General Administration: Book clients onto courses, cashing up, balance sheets, signing up new members.

It Networking Engineer, It Networking

Activities and Societies: I was part of the LRC(Learners Representative Council)I was part of the LRC(Learners Representative Council).

Diploma, Digital Marketing, 95%

- Designing for Conversions - Social Marketing and ORM - The Benefits of Blogging - eCommerce - Converting 101 - Pay per Click Advertising.

High School

Achieved Colors by playing tennis for my South Africa and for representing the 1st team tennis for 5 years.