Wade Fox Email & Phone Number

Denver, Colorado

● Act as an escalation point and point-of-contact for 3 sites in the Corporate footprint● Assist with weekly reports related to onboarding as well as monitor multiple ticketing system for all sites our team is responsible for● Act as a peer-mentor for others on the team, promoting their growth and development as well as fielding questions and concerns to management● Use multiple ticketing systems to assist users and customers in a timely manner; including Remedy, Service Catalog, and JIRA● Document all work performed on user devices as part of the troubleshooting process● Assist the team in creating and verifying documentation as part of the Knowledge Management Board● Utilize corporate credit card to order items needed by the team and for users● Completely monthly expense reports based on corporate credit card usage● Analyze, troubleshoot, and repair hardware● Install, configure, and troubleshoot software as needed by users● Utilize Active Directory to perform daily duties● Work with SCCM to deploy packages and manage devices● Use JAMF to manage and troubleshoot macOS devices● Teach users best practices and company policies for many areas, including data backups and security.● Coach and train best practices to new hires and current employees● Continually work with security and networking teams to identify and remediate threats, create processes that work to all parties, and provide an efficient and easy user experience

Colorado Springs, Colorado

● Interact with both business and residential current and prospective clients● Manage and deploy DNS and DHCP servers, domain controllers and active directory servers● Implement and manage network- and machine-based backup solutions● Provide technical support for residential and business users

Widefield, Co

● Handle confidential information and ensure compliance with FERPA and other regulations● Solely manage technology needs of two buildings● Troubleshoot, repair, and replace hardware failures, including screens, motherboards, hard drives, RAM, and more.● Troubleshoot and repair software and operating system issues● Manage and complete support tickets in a timely manner.● Maintain contact with vendors in regards to new products and warranty claims● Consult with users and administrators regarding problems, new services, or evolving technology needs● Install and maintain network cabling, use tools such as cable testers to test and troubleshoot wiring problems● Manage the network using various tools such as ClearPass, HPiMC, SCCM, and more● Utilize Active Directory as a daily tool to complete duties● Review and create group policies● Create and run various batch and PowerShell scripts● Interact, troubleshoot, and manage DNS, DHCP, switches, and other essential network devices● Work with members of the team to test and deploy operating system images and updates● Package applications to be deployed with SCCM● Maintain 1000+ Windows, Apple, and Google devices, including desktops, laptops, tablets, and mobile devices.

Smyrna, Georgia

● Organize daily work for 3-5 people depending on the job needs● Operate quickly, efficiently, and safely in new and old buildings● Order any supplies or equipment needed for HVAC maintenance or installation as needed● Weld, build, and polish stainless steel duct work, fittings, specialty pieces, and architectural pieces● Build, install, and repair elevator doors, control boxes, and panels

Pueblo, Colorado

● Operate as a leader, organizing and overseeing a team● Install and maintain diverse heating, ventilation and air conditioning systems● Hang and configure air conditioning, heating, and air handler systems● Install fire-life-safety equipment in HVAC systems● Order any supplies or equipment needed for HVAC maintenance or installation as needed

Colorado Springs, Colorado

● Build and repair new duct and fittings for HVAC systems● Operate plasma table and insulation cutting table in the shop● Load and unload trucks containing parts, duct and fittings, or other equipment/goods

Colorado Springs, Colorado

● Use computer system to look up customer appointment and information to provide quick services● Greet customers and process initial service request● Prepare vehicle for service including tagging cars and moving to proper location● Perform alignment checks on all customer vehicles● Pick up and deliver parts from affiliate stores● Handle company money in order to purchase merchandise and items● Assist in test drives to diagnose customer complaints and verify the problems were solved

Fountain, Co

● Backup computers to a remote drive on a regular basis● Perform weekly virus scans● Configure, manage, and troubleshoot public and private wired and wireless networks● Manage company email● Assist clients with troubleshooting needs● Walk customers and employees through problem-solving steps

Bachelor Of Science - Bs, Cyber Security, 3.0

Associate'S Degree, Airframe Mechanics And Aircraft Maintenance Technology, 3.84

Criminal Justice/Police Science

Criminal Justice/Police Science