Wade Fox Email & Phone Number

Denver, Colorado

• Act as an escalation point and point-of-contact for 3 sites in the Corporate footprint
• Assist with weekly reports related to onboarding as well as monitor multiple ticketing system for all sites our team is responsible for
• Act as a peer-mentor for others on the team, promoting their growth and development as well as fielding questions and concerns to management
• Use multiple ticketing systems to assist users and customers in a timely manner; including Remedy, Service Catalog, and JIRA
• Document all work performed on user devices as part of the troubleshooting process
• Assist the team in creating and verifying documentation as part of the Knowledge Management Board

Colorado Springs, Colorado

• Interact with both business and residential current and prospective clients
• Manage and deploy DNS and DHCP servers, domain controllers and active directory servers
• Implement and manage network- and machine-based backup solutions
• Provide technical support for residential and business users

Widefield, CO

• Handle confidential information and ensure compliance with FERPA and other regulations
• Solely manage technology needs of two buildings
• Troubleshoot, repair, and replace hardware failures, including screens, motherboards, hard drives, RAM, and more.
• Troubleshoot and repair software and operating system issues
• Manage and complete support tickets in a timely manner.
• Maintain contact with vendors in regards to new products and warranty claims

Smyrna, Georgia

• Organize daily work for 3-5 people depending on the job needs
• Operate quickly, efficiently, and safely in new and old buildings
• Order any supplies or equipment needed for HVAC maintenance or installation as needed
• Weld, build, and polish stainless steel duct work, fittings, specialty pieces, and architectural pieces
• Build, install, and repair elevator doors, control boxes, and panels

Pueblo, Colorado

• Operate as a leader, organizing and overseeing a team
• Install and maintain diverse heating, ventilation and air conditioning systems
• Hang and configure air conditioning, heating, and air handler systems
• Install fire-life-safety equipment in HVAC systems
• Order any supplies or equipment needed for HVAC maintenance or installation as needed

Colorado Springs, Colorado

• Build and repair new duct and fittings for HVAC systems
• Operate plasma table and insulation cutting table in the shop
• Load and unload trucks containing parts, duct and fittings, or other equipment/goods

Colorado Springs, Colorado

• Use computer system to look up customer appointment and information to provide quick services
• Greet customers and process initial service request
• Prepare vehicle for service including tagging cars and moving to proper location
• Perform alignment checks on all customer vehicles
• Pick up and deliver parts from affiliate stores
• Handle company money in order to purchase merchandise and items

Fountain, CO

• Backup computers to a remote drive on a regular basis
• Perform weekly virus scans
• Configure, manage, and troubleshoot public and private wired and wireless networks
• Manage company email
• Assist clients with troubleshooting needs
• Walk customers and employees through problem-solving steps

Bachelor Of Science - Bs, Cyber Security, 3.0

Associate'S Degree, Airframe Mechanics And Aircraft Maintenance Technology, 3.84

Criminal Justice/Police Science

Criminal Justice/Police Science