Wade Griffin Email & Phone Number

Johannesburg, Gp, Za

South Africa

• Leadership & Strategic Oversight: Directed the operations of multiple dealerships and multi-franchise dealers, implementing strategic initiatives that aligned with Hyundai's broader business goals. Ensured that all dealerships operated efficiently, maintaining high levels of customer satisfaction and financial performance.• Sales & Marketing Strategy: Developed and executed region-specific sales strategies and implemented targeted marketing campaigns to boost customer engagement and brand loyalty.• Retail Parts Distribution Centre (RPDC) Management: Managed the RPDC, overseeing inventory control, logistics, and distribution to over 200 clients. Introduced a lean inventory management system that reduced stockholding costs by 18% while ensuring a first pick ratio of 90%.• Team Development & Performance Management: Led a team of 200+ staff across multiple locations, focusing on professional development, succession planning, and performance management. Implemented a new incentive program that resulted in a 10% improvement in employee engagement.

• Division Expansion & Market Leadership: Played a pivotal role in expanding Hyundai's commercial division, achieving a remarkable growth trajectory that saw sales increase from 120 units in 2010 to 451 units by 2012. Under my leadership, the division secured a dominant 7.5% market share by 2023 in the MCV freight carrier segment.• Assembly Plant Establishment: Led the project to establish Hyundai’s first commercial vehicle assembly plant in South Africa, which commenced operations in 2013. This plant became instrumental in assembling the EX8 trucks and H100 bakkies, contributing an additional R30 million+ to the company's annual profits.• Innovation & Product Development: Spearheaded the launch of the "1000km Confidence Drive" program, a groundbreaking initiative that enhanced customer trust. Additionally, led the development of tailored commercial vehicles through the establishment of "Taylor Made Truck Bodies," which offered customized solutions for the dealer network, significantly increasing customer satisfaction.• Stakeholder Engagement & Negotiation: Successfully negotiated long-term supply agreements with key stakeholders, including insurance companies and third-party suppliers. These negotiations resulted in streamlined supply chains, improved delivery timelines and enhanced overall customer service.• Financial & Operational Management: Oversaw the financial management of the commercial division, including budgeting, cost control, and financial forecasting. Implemented cost-saving measures that reduced operational expenses by 20% while maintaining high levels of service quality and customer satisfaction.

• Regional Operations Leadership: Managed and optimized operations across 10+ dealerships within the region, ensuring that all locations met or exceeded performance targets. Directed the operations of multiple dealerships and multi-franchise dealers.• Turnaround Management: Led the financial and operational turnaround of underperforming dealerships, driving them to profitability within 12 months. Introduced new sales processes and customer engagement strategies that revitalized these locations and increased market share.• Talent Development & Leadership: Focused on the professional development of dealership managers and staff, implementing training programs that enhanced leadership skills and operational knowledge. This initiative resulted in a more cohesive and high-performing team, contributing to the region's overall success.

Johannesburg Area, South Africa

• Directed the operations of multiple dealerships and multi-franchise dealers.• Spearheaded the adoption of advanced CRM systems across all dealerships, improving sales tracking, customer interaction, and overall operational efficiency. This digital transformation initiative led to a reduction in response times and an increase in customer retention rates.• Established the Retail Parts Distribution Centre (RPDC) and facilitated a significant increase in turnover. Streamlined parts distribution processes improved delivery speed and customer satisfaction.• Introduced and managed the implementation of a CRM system across the region, improving customer interaction and follow-up processes. • Led the financial and operational turnaround of underperforming dealerships, achieving profitability within 12 months of management change.• Played a pivotal role in growing Hyundai’s brand presence in the region, contributing to the company’s expansion into new markets.

Johannesburg Area, South Africa

Imperial Executive Program

Relentless Execution: Turning Strategy Into Action

Cost And Management Accounting, Accounting And Finance