Oversee and manage eight locations (Approximately 35 employees) according to Prime Communications guidelines and policiesHire qualified and talented staff at each location, keeping annualized attrition under 75% In my districtManage all HR tasks at a local level Develop training techniques and motivate team members to perform, consistently achieving 90% or better to our company set targetsVisit each store regularly ( 3 times per month minimum) to perform productivity auditsMake changes or recommendations to staff on how to improve performanceEnsure all locations comply with company policiesAddress customer service issues and problems in district performanceManage Districts P&L sheet Meet performance objectives and initiatives from Senior Leadership

Ensured my staff was trained in all policies and proceduresKept operational loss to a minimum (Averaged $75 in operational loss per month over my time there)Consistently in the top 10% of the company in productionOn Track to be a Presidents Club winner

My primary responsibilities include building a lasting relationship with clientel, solution based selling, and keeping in compliance with all Comcast and federal rules and regulations pertaining to the telecommunications industry.

As a certified training manager I ran between one and three stores and was expected to rank in the top 20% of all of our stores nationwide with all KPI's. As a leader of up to eighteen employees, I was responsible for their individual development and career progression. In addition to running my stores, I was also tasked with running our Leadership Academy program in the state of Washington, having new Location Managers come train under me while learning to run their own stores.

My responsibilities include but are not limited to; creating positive relations with current and prospective clients; working well within a team environment; negotiating contracts with clients; preparing vehicles for delivery to their new owners; and helping deliver an eye appealing lot and showroom to prospective clients.

As a supervisor my duties included but were not limited to; managing a team of twelve agents and making sure they progressed within the company; doing one-on-one call coaching a to make sure they were within predefined metrics set forth by the company; handling both positive and negative escalation calls from customers; and taking calls myself when the holding times were too long.