Wade Macpherson Email & Phone Number

With over several years of experience in the IT and defence sectors, I am a Continuous Improvement Lead at BAE Systems Australia, where I apply my skills in communication and leadership to drive innovation and excellence in the delivery of complex and critical projects. In my current role, I lead teams of IT professionals to identify, implement, and monitor continuous improvement initiatives across IM&T, ensuring that the service quality, performance, and customer satisfaction are aligned with the strategic goals and standards of the organisation. Previously, I was the IM&T Service Desk Lead at BAE Systems, where I managed the day-to-day operations and performance of the service desk team, providing technical support and guidance to over 5000 users across Australia. I also had the opportunity to work as an Operational Excellence Lead (secondment) for six months, where I facilitated the adoption of Lean Six Sigma methodologies and tools across the organisation, leading and supporting multiple improvement projects and initiatives that contribute to significant cost savings, efficiency gains, and process enhancements. I am passionate about delivering value and excellence to the customers and stakeholders of BAE Systems, and I am always eager to learn new skills and technologies that can help me achieve that. I am also committed to fostering a culture of collaboration, innovation, and continuous improvement within the organisation and the team.

• 

  University Of South Australia

  Information Technology