• Create and maintain user and computer accounts for 1000 plus user environment for the Civil Rights Division of the DoJ • In process and keep inventory of all new incoming equipment and prepare old hardware to be excessed. • All aspects of tier II and tier III support for civilian and contract employees• Image desktops as well as imaging and encrypting laptops for deployment• Assist with laptop and iphone roll out• Also assist with new laptop and docking station roll out• Install network and local printers and troubleshoot when needed• Install gots and cots hardware and software• Create and update SOPs when needed.

Served on migration team for BRAC of WRAMC and merge of 3500 plus users with WRNMMCServed on migration team in transfer of 6000 plus users from NMED domain to JMED domainAll as aspects of Tier III support for all levels of Military, Civilian and Contract employeesDomain and email account creation and managementAddition of network printers and print queue creationSupport of Joint Task Force and the command SuiteSupport of the National Intrepid Center of ExcellenceComplete relocation and setup of the Main Operating Room, Pain Clinic, Urology Clinic as well as provide support for other moves as well

Imaging of desktops and laptops with proper DTRA image using a MDT disk or Ghost server.Post image configuration of hardware such as local and network printers, scanners, dual monitors and switches. Mapping network drives and network printers.Software installation of any type.Setup and configuration of Outlook.Installation, setup and configuration of BlackBerry desktop managerMoving and setting up Network printers as well as configuring new network printers with DHCP for network use.Relocation of desktops, monitors, switches, keyboards, mice and CAC readers for users moving to new locations.Setting up user profiles on laptops and caching of their credentials for VPN remote access use.Provide user training on use of VPN remote access usage.Provide desk side Tier II support and troubleshooting hardware / software issues for military, civilian and contract employees.

Remove and set up new workstationsPerform workstation and laptop migrations to Microsoft VistaAssure user profiles and files were backed up and restoredSet up profiles and configuring outlook setting and mail serversInstall network and local drivers and printersResponsible for data backup and transferResponsible for troubleshooting and resolving Vista issuesComplete successful amount of migrations without errors.Take on leadership with team members and POC Create and complete Remedy tickets for troubleshooting computers and laptopsQuality assurance in assistance with customers using new migration

Served as Lead PC Migration Technician for the Periodic Desktop Hardware Replacement Project for Office of the Chief Information Officer.Provide thorough training for new technicians Provide Tier II desktop support to USACE head quarters including internal and external users (Generals and all other military personnel, SES, GS and Contract Employees).Active Directory administration for password resets, organizational unit management, group member management as well as user rights and privileges management.Installation and configuration of new hardware and peripherals as well as software systems on user’s machines.Provide support for network and local printers, installation and configuration.Set up new user hardware also move current user hardware to new location when needed.Primavera project management software installation.Imaging and configuration of new desktops and laptops.Provide on call support for 4000 internal and external users from the CIO IT Assistance Center (ITAC).Perform opening or closing duties for the IT assistance center depending on what shift is worked.