Wade Perry Email & Phone Number

Raleigh, Nc, Us

Raleigh, North Carolina, Us

Boston, Ma, Us

Major Responsibilities:Conducting and administering periodic reviews of upgraded system firmware and application software; Overseeing production IP communications equipment; Providing exceptional working experience to employees by identifying and determining hardware, software, and A/V solutions; Developing and deploying industry best enterprise security standards to streamline workflow; Managing and setting expectations for a variety of stakeholders while prioritizing competing needs; Offering technical oversight of portfolio properties.Key Accomplishments, I achieved during this role:• Slashed problem resolution time by 70% and improved site monitoring by managing network equipment refresh.

Boston, Ma, Us

Major Responsibilities:Facilitating operations manager with enforcement of predefined company policies, processes, and standards; Designing and executing latest solutions to improve overall performance; Devising and implementing short- and long-term strategies aimed at addressing client needs; Streamlining daily routine operations through delivery of best-in-class services; Resolving challenging issues impacting complex deployment of internal platforms while liaising with IT and operations department.Key Accomplishments, I achieved during this role:• Decreased MSP spend 5% by optimizing overall operations internally.• Saved $17K annually while administering migration from Egnyte to SharePoint through strategic planning.• Achieved significant saving in expenses by $10K annually by overseeing migration from GSuite to O365 Exchange.

Raleigh, Nc, Us

Major Responsibilities:Delivering exceptional assistance in planning, development, and routine operations of installation, repair, and upgrade services of IT systems equipment at all sites; Managing all aspects of closing ServiceNow tickets in 2018; Offering best assistance to cross-functional departments while fostering and fortifying professional rapports to multiple departments.Key Accomplishments, I achieved during this role:• Optimized operating efficiency by managing and monitoring more than 500 workstations across city.

Major Responsibilities:Guiding and mentoring employees and coworkers to improve their IT expertise and overall performance; Providing top-notch support to individuals to maximize M-Files' job-related potential; Leveraging multitasking abilities while curating and executing unique M-Files solutions as per defined customer needs; Establishing demo environments for prospective clients aimed at improving sales process.Key Accomplishments, I achieved during this role:• Decreased human error rate and improved time to obtain serial numbers by formulating and executing a new serial number scanning procedure.

High Point, North Carolina, Us

Major Responsibilities:Supporting clients with issues pertaining to computer hardware, communications software, and applications; Responding to customers, determining cause of computing issues, and resolving technical problems as well as developing new manual for daily routine matters; Providing detailed QA reports on product quality and release readiness.Key Accomplishments, I achieved during this role:• Achieved set team goals and complete assigned tasks by coordinating with multiple departments.

Burlington, North Carolina, Us

Major Responsibilities:Installing, diagnosing, and troubleshooting computers and various equipment, ensuring seamless workflow; Creating support documentation in bid to assist all users to resolve problems; Managing the execution of bridge line calls for several major outages as well as analyzing/ maximum severity of events.Key Accomplishments, I achieved during this role:• Leveraged superior analytical skills while maintaining 87% first call resolution.

Albemarle, Nc, Us

Major Responsibilities:Formulating and implementing numerous standard operating procedures; Cultivating and nurturing robust relationships with third-party vendors as well as administering multiple remote locations; Delivering guidance to users on use of computer system in accordance with job responsibilities.Key Accomplishments, I achieved during this role:• Provided best-in-class assistance in the implementation of Shortel VOIP system to several sites• Expanded level of support for multiple remote sites through strategic planning.

Arlington, Virginia, Us